Brian Mclaughlin
Fort Mill,SC
Summary
Led and motivated managers and front-line employees to capture sales opportunities, expand territories and enhance group bottom line. History of building new territories from ground up with tenacious approach to developing revenue channels and acquiring customers. Proven expertise in program management, strategic planning and operational problem-solving.
Overview
31
31
years of professional experience
Work History
Sales Manager
West Ohio Tool
03.2024 - Current
- Led sales team to exceed quarterly targets through strategic planning and performance monitoring.
- Developed and implemented training programs enhancing team product knowledge and sales techniques.
- Analyzed market trends to identify opportunities for new product lines and revenue growth.
- Fostered relationships with key clients, resulting in increased customer loyalty and repeat business.
Sales Officer
Premier
03.2022 - 03.2024
- Developed and executed sales strategies to drive revenue growth and market share expansion.
- Fostered client relationships through effective communication and personalized service approaches.
- Conducted market research to identify emerging trends and competitive positioning opportunities.
- Collaborated with cross-functional teams to enhance product offerings based on customer feedback.
- Analyzed sales data to optimize inventory management and streamline order fulfillment processes.
Salesperson
Exactaform
03.2021 - 03.2022
- Cultivated strong client relationships, enhancing customer satisfaction and loyalty.
- Implemented targeted sales strategies, driving revenue growth across diverse product lines.
- Analyzed market trends to identify new business opportunities and optimize product offerings.
- Trained and mentored junior sales team members, fostering professional development and collaboration.
Salesperson
CMT Industrial Solutions
01.2021 - 03.2022
- Developed and maintained customer relationships, enhancing loyalty and repeat business.
- Conducted market research to identify new sales opportunities and customer needs.
- Collaborated with team members to create effective sales strategies and promotional campaigns.
- Trained junior sales staff on product knowledge and effective selling techniques.
Territory Manager
Decatur Diamond
05.2015 - 03.2021
- Produced consistent customer referrals to sustain top-level revenue and increase market share.
- Managed customer accounts, enabling consistent attainment of sales goals and distribution targets.
- Prospected for new business and analyzed sales potential to develop effective sales opportunities and call plan.
- Gave presentations on available products and services that could meet current business needs.
Customer Service Manager
MAPAL
06.1994 - 07.2014
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assessed departmental operations to determine areas for customer service improvement and support.
- Oversaw addressing of customer requests for friendly, knowledgeable service and support.
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
- Initiated development and implementation of customer service management training process.
- Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
- Interviewed, hired and trained new quality-focused customer service representatives.
- Developed open and professional relationships with team members, enabling better, more effective customer service.
Education
Middlesex County College
Edison, NJSkills
- Staff evaluation
- Price structuring
- Marketing expertise
- Sales leadership
- Staff management
- Relationship building
- Sales team training
- Verbal and written communication
- Product knowledge
- Sales expertise
- Motivational skills
Additional Information
*Worked/trained with SAP for 15 years. Order entry and quoting modules.
*Microsoft proficient with excel/word/teams and virtual meeting applications.
Timeline
Sales Manager
West Ohio Tool
03.2024 - Current
Sales Officer
Premier
03.2022 - 03.2024
Salesperson
Exactaform
03.2021 - 03.2022
Salesperson
CMT Industrial Solutions
01.2021 - 03.2022
Territory Manager
Decatur Diamond
05.2015 - 03.2021
Customer Service Manager
MAPAL
06.1994 - 07.2014
Middlesex County College
Education and Training
other
Experience
["Managers, All Other"],["Sales Managers"]