Brian Mcmurtrey
Kennewick,WA
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated through a dynamic role at Rainforest Cafe. Skilled in complaint resolution and payment processing, I consistently maintained high accuracy levels in money handling, contributing to a positive and efficient service environment. My reliability and strong work ethic have been pivotal in achieving significant improvements in customer relations and operational efficiency. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
19
19
years of professional experience
Work History
In Home Care Provider
Self Employed
07.2013 - 04.2024
- Improved patient comfort by providing compassionate and attentive care in their homes.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Demonstrated adaptability when faced with changes in client health conditions or schedules, adjusting care plans accordingly to maintain optimal support levels.
- Documented vitals, behaviors, and medications in client medical records.
- Administered medications accurately and on time, ensuring proper dosage per physician instructions.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Assisted in maintaining an organized household by performing light housekeeping duties, including laundry and cleaning tasks.
- Assisted patients with self-administered medications.
Cashier
7-11 Convenience Store
08.2012 - 06.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Host/Busser/Server
Rainforest Cafe
06.2009 - 05.2011
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Cashier
Albertsons
06.2005 - 03.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Pasco High School
Pasco, WA06.1997
Skills
- Customer Service
- Problem-solving abilities
- Customer Relations
- Money handling abilities
- Complaint Handling
- Complaint resolution
- Payment Processing
- Product Knowledge
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Reliability and punctuality
Timeline
In Home Care Provider
Self Employed
07.2013 - 04.2024
Cashier
7-11 Convenience Store
08.2012 - 06.2013
Host/Busser/Server
Rainforest Cafe
06.2009 - 05.2011
Cashier
Albertsons
06.2005 - 03.2009
High School Diploma -
Pasco High School
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