Brian McNair
Leesburg,VA
Summary
Proven track record in unified communications and event coordination, leveraging technical expertise and problem-solving skills. Proficient in network protocols and client relations, consistently driving project success and innovation. Demonstrated leadership and professionalism in high-stakes environments.
Overview
34
34
years of professional experience
Work History
Unified Communications Voice and Video Engineer
Booz Allen Hamilton, BAH
McLean, VA
09.2005 - Current
- Installed and configured video equipment for live events.
- Configured and tested system connections to ensure proper operation.
- Troubleshot technical issues with audio and video systems during live events.
- Maintained inventory of video equipment and supplies.
- Set up mobile video production units onsite at remote locations.
- Coordinated with clients regarding specific requirements for video production services.
- Managed multiple camera angles, switching, and graphics integration in real-time during live events.
- Created custom lighting designs to enhance the visual presentation of performers or speakers on stage.
- Organized media assets according to best practices for archiving purposes.
- Operated robotic cameras and other automated equipment used in studio productions.
- Monitored signal quality to ensure optimal performance of audio and video systems.
- Conducted regular maintenance checks on all video equipment to identify any potential problems before they arise.
- Provided training sessions for new employees on the use of video equipment.
- Developed creative solutions to optimize existing video capabilities within budget constraints.
- Integrated digital effects into live broadcasts using specialized software applications.
- Collaborated with directors, producers, editors, designers, and other personnel involved in creating a successful broadcast experience.
- Programmed switchers used in multi-camera productions.
- Directly interfaced with clients to discuss their needs for upcoming projects.
- Ensured compliance with industry regulations related to broadcasting standards.
- Assisted in developing new concepts and techniques that improve the overall quality of video production services offered by the company.
- Worked with clients to set goals and visions for artistic projects.
- Regulated volume levels and quality during recording sessions.
- Inspected and set up various types of microphones.
- Set up individual microphones for instruments and singers and balanced levels.
- Controlled lights, sound and A/V equipment during live productions.
- Collaborated with production staff to deliver exceptional performances.
- Checked completed work for quality and accuracy.
- Integrated professional audio/video systems and provided technical assistance to resolve issues.
- Evaluated circuit boards to component level using variety of instruments to resolve issues.
- Compressed, digitized and duplicated audio and digital files.
- Oversaw reservation and distribution fo audio-visual equipment and spaces.
- Delivered videoconference support through troubleshooting and testing.
- Built strong rapport with customers to foster confidence in system installations.
- Maintained AV inventory and supplies and facilitated orders for new equipment.
- Assessed AV equipment, performing minor repairs to promote continued functionality.
- Managed day-to-day AV operations, supervising equipment removal and return.
- Supervised crew of audio-video installation team members and third-party subcontractors.
- Used appropriate tools and materials in alignment with safety protocols and industry best practices.
- Placed microphones in specific locations to maximize audio quality.
- Prepared sets with lighting and other equipment to meet production specifications.
- Identified, diagnosed, and resolved problems with media systems.
- Streamlined communication between cross-functional teams by introducing collaboration tools such as Slack and Microsoft Teams.
- Configured, installed and maintained VoIP systems including gateways, IP phones and softphones.
- Documented troubleshooting steps for future reference in knowledge base.
- Troubleshot complex issues related to voice network components such as routers, switches, firewalls and unified communications servers.
- Developed test plans for new voice applications and services.
- Developed procedures to ensure high availability of voice networks.
- Monitored performance of voice networks using various tools like Wireshark, Cisco Unified Communications Manager and SolarWinds Network Performance Monitor.
- Analyzed call detail records to identify trends in usage or potential problems with the system.
- Designed and implemented reliable backup strategies for all Voice over IP equipment.
- Managed end user accounts on CUCM platform ensuring that users have correct permissions and access rights across multiple sites.
- Assisted in developing disaster recovery plans for voice networks in case of outages or other emergencies.
- Drafted cost projections for system and component implementations.
- Developed telecommunications disaster recovery plans to mitigate downtime.
- Performed regular tests on systems to keep components functional.
- Monitored and replenished telecommunications equipment inventory for facilities and networks.
- Documented hardware and software installation procedures.
- Evaluated client telecommunications needs and recommended targeted solutions.
- Coordinated hardware and software installations.
- Analyzed system performance, network capacity, and security and capacity.
- Communicated with end-user to address device problems and implement technical or procedural solutions.
- Performed cost justifications.
- Initiated cost reduction initiatives.
- Identified areas of operation that need upgraded software, voicemail and telephone equipment.
- Found interim solutions to minimize impact of issues on business.
- Installed, maintained and supported SIP applications.
- Participated in team, cross-divisional and technical forums.
- Verified work order information and receipt of all necessary equipment.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Provided support for end users.
- Researched latest technology trends related to unified communications platforms like SIP protocol, WebRTC, so as keep up-to-date with the industry standards.
- Provided tier 3 support for escalated incidents from customers relating to their unified communication needs.
- Participated in team meetings discussing current projects, upcoming tasks and any other relevant topics pertaining to unified communications systems.
- Coordinated with vendors for purchasing new VoIP hardware and software when necessary within budget constraints.
- Trained end users on how to use their VoIP devices effectively including making calls, transferring calls and setting up voicemail boxes.
- Implemented security protocols for corporate Voice over Internet Protocol infrastructure according to industry standards.
- Performed upgrades on existing VoIP hardware and software as needed to maintain optimal system performance levels.
- Created detailed reports on system performance metrics such as latency, jitter and packet loss rates.
- Provided technical support to helpdesk staff regarding escalated customer issues involving VoIP systems.
Audio Visual Director
Presentation Services Audio Visual
Washington, DC
01.1991 - 05.2005
- Managed audio-visual equipment and personnel for corporate events.
- Developed production plans to ensure successful execution of all technical aspects of live events.
- Coordinated with vendors to secure necessary audio-visual equipment for events.
- Created, edited, and managed soundtracks for video projects.
- Provided technical support during live events including troubleshooting issues as needed.
- Implemented quality control measures to uphold company standards.
- Created and managed budgets for travel, training, and team-building activities.
- Proposed or approved modifications to project plans.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Set up staging area according to client specifications while ensuring safety protocols are observed at all times.
- Planned budget allocations for purchasing new audiovisual materials or renting existing ones from vendors.
- Participated in meetings with stakeholders prior to an event to discuss requirements and expectations.
- Researched emerging technologies related to audiovisual production in order to stay ahead of industry trends.
- Collaborated with clients to understand their needs and develop appropriate solutions using audiovisual technology.
- Analyzed customer feedback from previous events to identify areas needing improvement.
- Monitored progress during rehearsals or presentations to ensure quality standards are met.
- Prepared detailed reports regarding the status of audiovisual equipment after each event.
- Trained new staff members on the proper use of audiovisual technology and related procedures.
- Conducted pre-event tests to check the quality of sound systems, lighting systems, and other equipment used during performances or presentations.
- Performed maintenance on audiovisual equipment to keep it in top working condition at all times.
- Supervised a team of technicians responsible for setup and operation of various audio-visual devices at events.
- Maintained an inventory of all audio-visual equipment and supplies used in events.
- Ensured that all audio-visual components were functioning properly before each event started.
- Assisted in setting up and operating audio-visual equipment such as projectors, speakers, microphones.
Education
Some College (No Degree) - Information And Communication Technology
Northern Virginia Community College
Annandale, VASkills
- Technical Requirement Generation
- Network protocols
- Hardware Configuration
- Unified Communications Implementation
- Software Development
- Content Delivery Network (CDN) Management
- Workflow Optimization
- Adaptive Learning
- Audio mixing
- Music production
- Live recording
- Analog recording
- Session management
- Project Organization
- Equipment Maintenance
- Call Routing
- Disaster Recovery Planning
- Customer Support
- Training and mentoring
- Video Conferencing
- Project Leadership
- IT roadmap design
- Cisco IOS
- Avaya Voice Portal
- Microsoft Office Suite
- Telecommunications equipment
- Visio
- Cisco WebEx
- Training Management
- Technical production
- Lighting Design
- Audience Engagement
- Creative Direction
- Sound Engineering
- Event Marketing
- Vendor negotiation
- Venue Selection
- Client Relations
- Requirements Gathering
- Contract Negotiation
- Payment Approval
- Clear Communication
- Signage and Display Preparation
- Self Motivation
- Cloud-Based Document Coordination
- Budget Oversight
- Meeting planning
- Event Coordination
- Multitasking Abilities
- Professionalism
- Problem-solving aptitude
- Professional Demeanor
Accomplishments
- Black Engineer Award (BEYA) 2024
References
References available upon request.
Timeline
Unified Communications Voice and Video Engineer
Booz Allen Hamilton, BAH
09.2005 - Current
Audio Visual Director
Presentation Services Audio Visual
01.1991 - 05.2005
Some College (No Degree) - Information And Communication Technology
Northern Virginia Community College
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