Brian M. Coyle
Fairfield,USA
Summary
Experienced IT Executive with a 30-year track record of driving strategic IT risk management and cybersecurity initiatives. Skilled in leading cross-functional teams to develop and implement technology solutions that enhance system stability and operational efficiency. Proven ability in vendor management and fostering partnerships to support business objectives. Adept at delivering comprehensive IT infrastructure planning and excelling in dynamic, fast-paced environments.
Overview
30
30
years of professional experience
Work History
Director Risk Management & Business Liaison
Organon
Jersey City, USA
01.2021 - Current
- Directed IT risk management strategies across both Enterprise IT and Operational Technology environments, strengthening global system resilience through thorough risk assessments, and targeted mitigation plans.
- Spearheaded the development of a Third-Party Risk Management Program, establishing rigorous vendor assessment processes to safeguard against potential threats.
- Led a cross-functional team in executing a Technology Resiliency Governance Program, significantly strengthening the organization's ability to withstand technological disruptions.
- Created and implemented a cybersecurity training program, raising staff awareness, and fortifying the company-wide security posture.
- Collaborated with Security and IT Engineering teams during design, implementation, and post-implementation handoff for seamless operational transitions.
- Served as the Cybersecurity and IT Risk Management Lead for the organization's Merger and Acquisition team, ensuring secure integration and alignment of IT systems, data protection strategies, and compliance with regulatory requirements throughout the M&A lifecycle.
- Drove efficiency improvements by championing technological advancements and process optimizations.
Independent Consultant – IT/IS Project Manager
1199 SEIU Funds
New York, USA
03.2019 - 11.2020
- Assumed the Lead IT Technical Advisor role for the corporate relocation project, including the development and accountability for the IT relocation budget, network and hybrid data center cloud design, vendor management, and information security health posture and assessments.
- Attended regular vendor meetings in an IT leadership role to ensure that Information Technology and Information Security interests and requirements are addressed throughout all phases of construction.
- Managed internal Information Technology, Information Security, and third-party resources assigned to the corporate relocation project.
- Provided project management mentorship and guidance to internal PMP assigned to the IT project management role associated with the corporate relocation project.
- Oversaw the development, update process, and testing associated with IT Disaster Recovery Plan
- Lead communication with Corporate Senior Management regarding IT Relocation Project
Vice President Professional Services
VasoTechnology
Tampa, USA
11.2017 - 08.2020
- Responsible for the development, creation, and implementation of the organization’s Professional Services Department, which led to a $1M increase in professional service revenue.
- Established processes to improve effectiveness, efficiency, and responsiveness to customer requests and statements of work (SOW) deliveries, which led to a 45% close rate increase.
- Developed and implemented a technology training program for sales and enterprise service manager organizations.
- Introduced quality assurance, development, and operational processes that reduced project overruns, improved billable utilization, while increasing project margins.
- Delivered enterprise solutions, both on-premise and via cloud services.
- Developed and implemented best practices and a quality assurance program for highly configurable, customized projects that improved service delivery quality.
VCIO
1960 Family Practice & Providence Hospital North Houston (PHNH)
Houston, USA
10.2018 - 04.2019
- Served as a trusted advisor in an IT executive role to key partners by matching business strategies with technical solutions, and mitigating risk.
- Established clear objectives for team members, and enforces deadlines to keep projects on track.
- Attended regular leadership meetings on-site and via virtual meetings to provide strategic guidance and gather detailed use cases and requirements
- Responsible for the evaluation and design of technical solutions for presentation to business stakeholders.
- Developed and implemented processes and procedures to support the newly instituted change management program.
- Implemented IT Risk Management Program.
- Led communication with stakeholders regarding IT ecosystem remediation and upgrade projects.
Suburban Propane
Whippany, USA
06.2000 - 11.2017
- Provided executive-level leadership with full accountability for all technology initiatives for the third-largest propane distributor in the US for over 17 years.
- Effectively manage corporate IT and telecommunication infrastructure, including security, performance monitoring, and cost management; handle a nationwide Internet broadband VPN network consisting of over 700 locations, 4K mobile devices, and a contact center with 125 representatives.
- Led the organization's Business Continuity Management Program, conducting Business Impact Analysis (BIA) assessments with a large, multi-functional team spanning all business functions to identify and prioritize critical, time-sensitive systems, and operations.
- Reduced data center load requirements by 60% by implementing and adopting virtualization technology.
- Reduced Wide Area Network costs by 50% by eliminating Frame Relay and MPLS networks with a broadband VPN solution.
- Slashed wireless service costs by 30% to 40% by establishing a partnership with a wireless service management company.
- Reduced costs in voice communications by 30% by applying SIP (VoIP) technology nationwide.
- Successfully managed multiple M&A IT integration projects.
- Implemented a new wireless network platform, reducing network management costs by 20%.
- Successfully implemented and oversaw a corporate-wide Cybersecurity Program.
- Served as Incident Commander, successfully leading business recovery efforts in the aftermath of Hurricane Irene and Superstorm Sandy
Technical Services Manager
HealthFirst Inc.
New York, USA
06.1995 - 06.2000
- Provided supervision of a staff of eight network and telecom technicians, including oversight and issuance of project-related tasks, companywide rollouts, Data Center facility management, and the implementation of network systems.
- Developed and managed the departmental budget, including contract negotiations, network documentation, and disaster recovery planning.
- Oversaw daily IT operations to ensure compliance with service level agreements (SLAs), and organizational benchmarks.
- Managed full-service help desk and multi-tier technical support teams. Conducted technical and operational training for managers.
- Conducted technical and operational training for managers.
- Assessed current policies, procedures, and implemented new standards to enhance efficiency.
- Executed various tasks including router configuration, firewall adjustment and network management while planning and upgrading LAN/WAN processes.
- Managed telecommunications system, including a NEC 2400 ICS, Centigram Voice Mail, IVR, and NEC v3 ACD system.
Education
Master of Science - Business Continuity, Security, and Risk Management
Boston University
Boston, MABachelor of Science - Telecommunications and Business Administration
Rochester Institute of Technology
Rochester, NYSkills
- Strategic & Tactical Information Technology Infrastructure Planning
- Development of Cybersecurity Programs
- Information Technology Risk Assessment
- Data Center Management
- Facility Management Expertise
- Information Technology Project Management
- Third-Party Risk Management
- Contract Development / Negotiations
- Business Continuity, Technology Resiliency, and Disaster Recovery Management
- Merger and Acquisition: IT Integration
- Incident Management Expertise
- Strong Team Collaborator
- Multimillion-dollar P&L Accountability
- Financial management
- IT Service Desk Management
- Data Center Migration & Hybrid Cloud Management
- IT Audit Management – Sarbanes Oxley, PCI & HIPPA
- Process improvement
Timeline
Director Risk Management & Business Liaison
Organon
01.2021 - Current
Independent Consultant – IT/IS Project Manager
1199 SEIU Funds
03.2019 - 11.2020
VCIO
1960 Family Practice & Providence Hospital North Houston (PHNH)
10.2018 - 04.2019
Vice President Professional Services
VasoTechnology
11.2017 - 08.2020
Suburban Propane
06.2000 - 11.2017
Technical Services Manager
HealthFirst Inc.
06.1995 - 06.2000
Master of Science - Business Continuity, Security, and Risk Management
Boston University
Bachelor of Science - Telecommunications and Business Administration
Rochester Institute of Technology
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