Brian Mead
Rancho Cordova,CA
Summary
Highly skilled Information Technology professional with over 7 years of experience in IT service delivery, project management, system administration, and IT infrastructure design. Proven ability to lead and manage IT projects from conception to completion, ensuring successful implementation and delivery. Strong expertise in troubleshooting and resolving technical issues, optimizing IT operations, and enhancing system performance. Excellent communication, leadership, and teamwork abilities with a passion for delivering exceptional IT services and solutions.
Overview
8
8
years of professional experience
Work History
IT Service Delivery Manager
Fuse3 Communications
04.2023 - Current
- Managed IT service delivery operations, ensuring minimal interruption to operations and maximizing system performance.
- Led IT projects, including infrastructure design, implementation, and IT service management, ensuring timely delivery and client satisfaction.
- Resolved problems, improved operations and provided exceptional service.
IT Project Manager
Fuse3 Communications
08.2021 - 04.2023
- Managed IT projects from initiation to closure, ensuring project objectives were met within scope, budget, and schedule.
- Collaborated with cross-functional teams to determine project requirements and deliver innovative IT solutions.
- Improved resource utilization by analyzing performance metrics and adjusting staffing levels accordingly.
- Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
IT Project Engineer
Fuse3 Communications
02.2021 - 08.2021
- Supported IT project implementation, including documentation, infrastructure design, and system administration.
- Assisted in the development and implementation of IT projects, ensuring compliance with organizational standards and requirements.
- Maintained up-to-date knowledge of industry trends and emerging technologies, ensuring projects remained relevant in a fast-paced market landscape.
- Increased overall system stability through rigorous testing procedures prior to deployment.
IT Service Desk Team Lead
Fuse3 Communications
02.2020 - 02.2021
- Led the service desk team, providing technical support and ensuring timely resolution of IT issues.
- Managed documentation and system administration tasks, optimizing service desk operations and improving efficiency.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
IT Service Engineer
Fuse3 Communications
05.2019 - 02.2020
- Provided technical support and assistance to clients, ensuring smooth functioning of IT systems and services.
- Managed documentation and system administration tasks, contributing to the overall success of IT service delivery.
- Coordinated software deployments while minimizing disruption to end-users during the process.
- Participated in after-hours on-call rotations, demonstrating a commitment to providing exceptional support for end-users around the clock.
- Applied lean principles to enhance efficiency and reduce waste in various engineering projects.
- Enhanced product performance by conducting thorough failure analysis and recommending improvements.
IT Administrator
IM Technology
02.2017 - 05.2019
- Troubleshot, maintained, and administered client IT components, ensuring minimal interruption to operations.
- Managed installation of computer software and hardware, resolving technical issues and optimizing system performance.
- Contributed to business continuity efforts by maintaining up-to-date documentation of all IT infrastructure components and configurations.
- Established strict access controls based on role-based policies, enhancing organizational compliance standards.
- Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
Field Technician
Comcast Business
10.2016 - 02.2017
- Provided installation and maintenance services for Comcast Business customers, ensuring high-quality service delivery.
- Conducted troubleshooting and repair of cable services, ensuring customer satisfaction and adherence to safety standards.
IT Support Technician
Amazon
07.2016 - 10.2016
- Supported Amazon Fulfillment Centers with IT equipment allocation and maintenance, ensuring uninterrupted operations.
- Conducted troubleshooting and repair of IT equipment, managing multiple customer requests simultaneously.
Education
Associate of Science - Computer And Information Sciences And Support Serv
San Joaquin Delta College
Stockton, CA06.2013
Skills
- Operating Systems: Proficiency in administering and supporting various operating systems such as Windows Server, Linux/Unix, and possibly macOS
- System Administration: Experience in configuring, deploying, and managing server infrastructure, including Active Directory, DNS, DHCP, and Group Policy
- Networking: Knowledge of network protocols, routing, switching, and firewall configuration Familiarity with TCP/IP, VLANs, VPNs, and other networking concepts
- Virtualization: Expertise in virtualization technologies such as VMware vSphere or Microsoft Hyper-V, including server virtualization and virtual desktop infrastructure (VDI)
- Cloud Services: Experience with cloud platforms like AWS, Azure, or Google Cloud Platform, including provisioning, monitoring, and managing cloud-based resources
- Storage Management: Understanding of storage technologies such as SAN, NAS, RAID, and experience with storage provisioning, performance tuning, and data backup/recovery
- Scripting and Automation: Proficiency in scripting languages like PowerShell, Bash, or Python to automate routine tasks and streamline system administration processes
- Security: Knowledge of cybersecurity best practices, including access control, encryption, patch management, and vulnerability assessment/mitigation
- Monitoring and Troubleshooting: Experience with monitoring tools like Nagios, Zabbix, or SolarWinds to monitor system performance, identify issues, and troubleshoot problems proactively
- Backup and Disaster Recovery: Familiarity with backup solutions like Veeam, Commvault, or Backup Exec, and experience in designing and implementing disaster recovery plans
- Communication: Strong verbal and written communication skills to effectively interact with team members, stakeholders, and end-users
- Problem-Solving: Ability to analyze complex technical issues, identify root causes, and develop practical solutions to address them
- Attention to Detail: Thoroughness and precision in performing system configurations, documentation, and troubleshooting tasks
- Teamwork: Collaboration skills to work effectively within cross-functional teams and coordinate efforts to achieve common goals
- Time Management: Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment
- Adaptability: Flexibility to adapt to changing technologies, business requirements, and organizational priorities
- Leadership: Experience in mentoring junior staff, providing technical guidance, and leading initiatives to improve system performance and reliability
Objectives
Dedicated and experienced Information Technology professional with a proven track record of success in managing IT services and projects. Seeking a challenging role as a Senior Systems Administrator, Systems Engineer, or IT Project Manager where I can leverage my expertise in IT infrastructure design, system administration, project management, and IT service delivery to drive organizational success.
Timeline
IT Service Delivery Manager
Fuse3 Communications
04.2023 - Current
IT Project Manager
Fuse3 Communications
08.2021 - 04.2023
IT Project Engineer
Fuse3 Communications
02.2021 - 08.2021
IT Service Desk Team Lead
Fuse3 Communications
02.2020 - 02.2021
IT Service Engineer
Fuse3 Communications
05.2019 - 02.2020
IT Administrator
IM Technology
02.2017 - 05.2019
Field Technician
Comcast Business
10.2016 - 02.2017
IT Support Technician
Amazon
07.2016 - 10.2016
Associate of Science - Computer And Information Sciences And Support Serv
San Joaquin Delta College
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