Brian Mead
Arlington,VA
Summary
Dynamic professional with a proven track record at Alpine Ski Shop, a local leader in high-performance ski, snowboard, and tennis equipment. Excels in identifying customer needs and providing tailored advice. Leverages meticulous attention to detail and effective communication to enhance customer education and satisfaction. Skilled in teamwork and collaboration, significantly contributing to a positive and engaging customer experience. Expert in customer service and product management, driving loyalty and retention.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Alpine Ski Shop
Fairfax, VA
09.2016 - 09.2023
- Advised customers on equipment maintenance needs
- Prepared work orders detailing timeline and cost
- Communicated with technicians to ensure accuracy of desired repairs/modifications
- Explained work performed to ensure customer understanding and satisfaction
- Asked specific, targeted questions in order to identify customers primary concerns
- Offered expert opinion and tailored advice on solutions through new products and/or potential customization options
- Developed professional relationships with customers to increase loyalty, retention, and rapport
- Mounted and adjusted ski bindings, performing safety release tests upon completion
- Modified ski boots to better fit customers feet
- Strung and regripped tennis, racquetball, squash, and badminton racquets (~1,000 racquets/year)
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Received new products and added barcodes into electronic product management system
- Placed special orders for customers directly with vendors via phone or b2b website
- Transferred products between stores both in electronic product management system and physically via company van
Tennis Instructor
FirstServe Tennis Academy
Arlington, VA
02.2018 - 10.2021
- Explained and demonstrated fundamentals of stroke production
- Developed and delivered effective and engaging coaching sessions aligning with company motto of "fun, friendly, supportive" to improve performance.
- Facilitated group coaching sessions and provided individual coaching support to players aged 4 through adult
- Followed USTA guidelines for use of junior balls and racquets
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries
- Encouraged clients to find creative solutions to problems and maintain motivation
- Researched latest industry trends and developments to keep abreast of best practices
- Notified students and/or parents of any schedule changes via phone and email
- Consulted with students and/or parents on progress made and when moving up to the next level may be appropriate
Front Desk Operator
Fairfax Racquet Club
Fairfax, VA
09.2016 - 12.2019
- Took reservations over phone and in person for members
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel when necessary
- Maintained clean and organized front desk areas to uphold polished company image
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Facilitated racquet stringing drop-off and pick-up and provided recommendations as needed
- Assisted pro shop customers with any gear-related questions
- Performed all end-of-day procedures including closing register, locking up, and setting alarm as part of night shift duties
Server
The Greene Turtle Sports Bar & Grille
Washington, DC
06.2015 - 07.2016
- Worked multiple positions: prep cook, food runner, expeditor, server
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Supported sales efforts by suggestively upselling food items and increasing check averages
- Bussed and reset tables to keep dining room and work areas clean
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits
- Maintained speed of service for food orders while minimizing errors and complaints.
- Confirmed proper placement of products and side items while implementing special instructions.
- Assisted wait staff with timely food delivery and guest requests.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Measured and mixed ingredients according to precise recipes for best results.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
W.T. Woodson High School
Fairfax, VA06.2011
Skills
- Identify customer needs
- Provide tailored advice
- Customer education
- Meticulous attention to detail
- Effective communication
- Teamwork and collaboration
Additional Experience
Racquet Technician 9/2023 to Present
Self-employed, Arlington, VA
- Purchased professional racquet stringing and diagnostic machines totaling $8,000
- Purchased various strings as stock totaling $2,000
- Provide regular maintenance services for around two dozen teammates and other local players
- Services include: stringing, grip replacement, grommet replacement, weight and balance modification, racquet matching
Timeline
Tennis Instructor
FirstServe Tennis Academy
02.2018 - 10.2021
Retail Sales Associate
Alpine Ski Shop
09.2016 - 09.2023
Front Desk Operator
Fairfax Racquet Club
09.2016 - 12.2019
Server
The Greene Turtle Sports Bar & Grille
06.2015 - 07.2016
High School Diploma -
W.T. Woodson High School