Strategic and results-oriented professional with over 20 years of leadership experience, specializing in cultivating robust customer relationships. Proven ability to negotiate, communicate, and drive product sales while establishing credibility and fostering enduring connections. Consistently acknowledged for excellence in territory management and innovative sales strategies. Adept communicator, leader, and problem-solver with a proactive approach, consistently surpassing departmental goals.
Overview
11
11
years of professional experience
Work History
Collections and Recovery Manager
Prizm Financial Company, LLC
Sharonville, OH
03.2021 - Current
Developed and implemented effective debt collection strategies to minimize delinquencies and maximize recovery.
Led and motivated a collections team, providing guidance, training, and support while adhering to company policies, regulations, and ethical standards.
Established and monitored key performance indicators (KPIs) to evaluate collections team effectiveness.
Negotiate repayment plans, settlements, and other arrangements.
Maintained positive relationships while achieving collection goals through effective communication.
Stayed informed about relevant laws and regulations governing debt collection practices.
Ensured collections team operated in compliance with legal requirements and industry standards.
Leveraged debt management systems and CRM tools to streamline and optimize the collections process.
Implemented innovative technological solutions to improve efficiency.
Balanced effective debt collection with maintaining positive customer experiences.
Worked closely with risk management, legal, and customer service departments to ensure a cohesive approach to debt collection aligned with organizational goals.
Automobile Internet Sales Executive
Dixie Imports
Fairfield, OH
12.2019 - 03.2021
Collaborated with the entire sales team to foster growth and development, ensuring a unified approach towards achieving organizational goals.
Engage in online negotiations regarding pricing, financing, and trade-ins, working towards successful deal closure.
Manage leads and customer interactions using CRM software, ensuring effective communication and follow-up.
Demonstrated consistent dedication to promptly addressing customer inquiries and resolving vehicle issues with professionalism, enhancing overall customer satisfaction.
Facilitate completion of digital paperwork and documentation required for the sales process.
Played a pivotal role in cultivating repeat and referral business by delivering exceptional customer service and showcasing adept problem-solving skills.
Conduct post-sale follow-up to ensure customer satisfaction, address concerns, and encourage feedback.
National Account Manager
Toprx
Sharonville, OH
01.2018 - 12.2019
Spearheaded lead generation and order acquisition for generic pharmaceuticals, targeting independent pharmacies nationwide.
Demonstrated proficiency in utilizing sales reports, CRM systems, and forecasting tools to ensure an informed and strategic sales approach.
Successfully managed sales budgets within assigned territories, consistently surpassing monthly, quarterly, and annual sales targets.
National Account Manager
BM River City Pharmaceuticals
Mason, OH
01.2014 - 01.2018
Responsible for strategic management of pharmaceutical sales nationally while maintaining existing relationships while successfully earning new relationships
Routinely ensured regulatory compliance while negotiating new sales contracts
Collects and analyzes sales data and trends to develop new ways to increase sales.
Automobile Sales Executive
Busam Subaru
Fairfield, OH
01.2013 - 01.2014
Recognized for strong leadership skills resulting in an increase in individual sales and enhanced customer service experience
Always maintained a vast knowledge of sales products with the ability to successfully communicate and sell these products to all clients
Consistently held position of top-ranked sales person each month.