Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
References
Timeline
Generic

Brian Melluzzo

New Britain

Summary

IT Support Technician with 5+ years of experience in managing IT infrastructure and improving system uptime through innovative solutions. Expertise in troubleshooting, system monitoring, and help desk support, focusing on network performance and security optimization. Proven track record of enhancing technical support quality and aligning strategies with business objectives, resulting in high user satisfaction and minimized network downtime.

Overview

14
14
years of professional experience
1
1
Certification

Work History

IT Support

Quality Data Service
Waterbury
09.2019 - Current
  • Managed IT infrastructure, ensuring optimal system uptime and rapid issue resolution.Implemented preventative maintenance protocols, documenting solutions to enhance operational efficiency.
  • Streamlined help desk operations, resulting in improved service delivery and user satisfaction.
  • Monitored system performance metrics, conducting thorough diagnostics to identify potential issues.
  • Provided responsive technical assistance to end-users, maintaining high satisfaction levels.
  • Conducted proactive infrastructure maintenance, reducing network downtime and bolstering IT security measures.
  • Drove technical support excellence through swift incident resolution and comprehensive user training.
  • Established advanced system monitoring protocols for ongoing performance assessment.
  • Created reports detailing IT support activities for management review.

Field Technician

Connecticut Business Systems
Wether
06.2011 - 08.2019
  • Assessed operating conditions, and adjusted settings to maximize performance and equipment longevity.
  • Kept detailed records of field measurements and data. Managed operations for all Xerox and HP copiers on the University of Connecticut Health Center campus.
  • Delivery of first-class customer service to each client, and strive to make improvements to overall workflow.
  • Troubleshoot and refurbish customer equipment in need; daily duties include the replacement of major components and assemblies, along with cleanings and preventative maintenance.

Education

High School Diploma -

Tunxis Community College
Farmington, CT

Skills

  • Data Backup
  • System Monitoring
  • Help Desk Support
  • IT Asset Management
  • Remote Support
  • Harware Installation
  • System Optimization
  • Technical Support
  • IT infrastructure management
  • Network troubleshooting
  • Technical documentation
  • System monitoring
  • Data analysis
  • Customer relationship management

Certification

  • Comptia A+

Languages

English
Professional

References

References available upon request.

Timeline

IT Support

Quality Data Service
09.2019 - Current

Field Technician

Connecticut Business Systems
06.2011 - 08.2019

High School Diploma -

Tunxis Community College

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