Cashier Team Lead
711
12.2022 - 2025
- Supervised cash handling processes, ensuring accuracy and efficiency during high-volume transactions.
- Trained and mentored new cashiers on customer service protocols and operational procedures.
- Implemented strategies to enhance store sales through effective product placement and promotions.
- Conducted regular audits of cash registers, identifying discrepancies and resolving issues promptly.
- Managed team schedules, optimizing coverage to meet peak business hours efficiently.
- Developed training materials for staff development, improving overall team performance and morale.
- Collaborated with management on inventory management practices to reduce shrinkage rates.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.