Brian Messier
Mauston,WI
Summary
Dynamic General Manager with a proven track record at LV Petroleum/TA Express, excelling in operations management and team leadership. Spearheaded strategies that boosted sales and enhanced customer loyalty, while fostering a culture of continuous improvement. Adept at problem resolution and employee scheduling, driving efficiency and satisfaction across diverse teams.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
General Manager
LV Petroleum/TA Express
11.2024 - 06.2025
- Assisted in daily operations by coordinating schedules and managing staff assignments.
- Supported team members in adapting to new procedures and tools to enhance workflow efficiency.
- Learned industry standards and best practices to ensure compliance with safety regulations.
- Collaborated with leadership to streamline communication processes among departments.
- Engaged in problem-solving initiatives to address routine operational challenges effectively.
- Provided administrative support by maintaining accurate records and documentation for operations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Assistant Manager
Speedway Gas Station
01.2024 - 11.2024
- Assisted with daily operations, ensuring compliance with safety protocols and company policies.
- Trained new staff on customer service standards and operational procedures to enhance team performance.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability for customers.
- Implemented promotional displays to increase sales visibility and attract customer attention effectively.
- Collaborated with management to develop strategies for improving store efficiency and reducing wait times.
- Conducted regular inspections of equipment and facilities, addressing maintenance issues proactively.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Enhanced team productivity by streamlining operational processes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Forklift Operator
Mastermold
07.2022 - 12.2023
- Operated forklifts to transport materials efficiently within warehouse environment.
- Conducted routine inspections of equipment to ensure safety and compliance with regulations.
- Loaded and unloaded shipments, verifying accuracy against packing lists.
- Maintained clean and organized work area to promote safety and efficiency.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Minimized product damage through careful maneuvering and transporting of fragile items.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Reduced product damage by adhering to strict handling and lifting protocols.
Maintenance Supervisor
Pilot Travel Centers
04.2023 - 07.2023
- Supervised daily maintenance operations, ensuring compliance with safety protocols and industry standards.
- Conducted regular inspections to identify and resolve equipment malfunctions efficiently.
- Developed and implemented preventive maintenance schedules to enhance operational reliability.
- Trained and mentored junior staff on maintenance procedures and best practices.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Improved equipment reliability by implementing a preventive maintenance program and scheduling routine inspections.
- Mentored junior technicians through hands-on training, fostering a culture of teamwork and knowledge sharing within the maintenance department.
- Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.
- Scheduled and oversaw maintenance, repair and installation activities.
- Utilized proper tools and materials to adhere to safety guidelines.
Maintenance Technician
Mastermold
06.2022 - 09.2022
- Conducted routine inspections to identify maintenance needs and ensure equipment functionality.
- Diagnosed and repaired mechanical malfunctions using specialized tools and techniques.
- Collaborated with team members to streamline maintenance processes, enhancing operational efficiency.
- Implemented preventive maintenance schedules to reduce equipment downtime and extend lifespan.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Optimized production line performance, troubleshooting and fixing issues promptly.
- Increased machinery lifespan with detailed attention to routine and preventive maintenance tasks.
- Reduced equipment failures, meticulously adhering to manufacturers' maintenance guidelines.
Small Business Owner
Self-employeed
05.2020 - 09.2022
- Developed and implemented marketing strategies to increase brand awareness and customer engagement.
- Managed inventory and supply chain logistics to ensure timely product availability.
- Oversaw daily operations, improving efficiency through streamlined processes and effective resource allocation.
- Trained and mentored staff on customer service best practices, enhancing team performance and satisfaction.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
Heavy Equipment Operator
Kienbaum Iron & Metal Inc
01.2022 - 06.2022
- Operated heavy machinery, ensuring adherence to safety protocols and operational guidelines.
- Conducted routine inspections and maintenance on equipment to maximize performance and reliability.
- Collaborated with team members to execute site plans efficiently, optimizing workflow and productivity.
- Trained new operators on equipment handling procedures, promoting a safe working environment.
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
- Ensured timely project completion with efficient execution of excavation, grading, and site preparation tasks.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Met project demands consistently through careful and consistent operation of heavy equipment.
- Remove debris and leveled ground to prepare job sites for construction projects.
- Strictly adhered to company safety procedures, noticeably decreasing job site accidents.
- Boosted team efficiency with expert navigation of backhoe loaders on complex construction sites.
- Operated variety of heavy machinery, contributing to timely project completions.
Forklift Operator
Target Distribution Center
07.2021 - 12.2021
- Collaborated with team members to optimize workflow and reduce delays.
- Assisted in training new operators on safe forklift operation practices.
- Managed inventory by tracking stock levels and reporting discrepancies promptly.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Reduced instances of stock discrepancies, meticulously tracking goods received against purchase orders.
- Enhanced customer satisfaction by ensuring that goods were handled with care, minimizing returns due to damage.
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
Forklift Operator
Generac Power Systems
06.2020 - 07.2021
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Implemented best practices for material handling, enhancing overall operational efficiency.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
- Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
- Expedited order fulfillment with proficient navigation of narrow aisles during the picking process without causing damage or delays.
- Maintained clean and safe work environment, contributing to reduction in workplace accidents.
- Ensured timely movement of products to designated areas, leading to smoother warehouse operation.
Tree Trimmer
Rucks Tree Service
05.2020 - 08.2020
- Operated chainsaws and hand tools for precise tree trimming and pruning.
- Assessed tree health, identifying hazards and recommending appropriate action.
- Ensured compliance with safety protocols during all tree maintenance activities.
- Trained new team members on equipment operation and safety practices.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Maintained a clean, organized work site, demonstrating professionalism and respect for the property owners throughout each project''s duration.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Demonstrated strong communication skills when interacting with clients, addressing questions or concerns regarding the tree trimming process.
Education
Graduate Certificate - Dog Grooming, Dog Training, Basic Obedience
Fox Valley Technical College
Appleton, WI01-2017
Graduate Certificate - Criminal Justice
Uw Oshkosh
Oshkosh, WI01-2014
High School Diploma -
Wisconsin Department of Public Instruction
Blue River, WI01-2006
Graduate Certificate - CPR, First Aid, Paramedic Training
Southwest Tech
Richland Center, WI01-2006
Skills
- Team leadership
- Problem resolution
- Operations management
- Team player
- Staff supervision
- Customer relationship management
- Employee scheduling
- Administrative skills
- Motivation
- Client relations
- Staff motivation
- Strategic planning
- Vendor relationships
- Facility management
- Operations oversight
Languages
English
Full Professional
Timeline
General Manager
LV Petroleum/TA Express
11.2024 - 06.2025
Assistant Manager
Speedway Gas Station
01.2024 - 11.2024
Maintenance Supervisor
Pilot Travel Centers
04.2023 - 07.2023
Forklift Operator
Mastermold
07.2022 - 12.2023
Maintenance Technician
Mastermold
06.2022 - 09.2022
Heavy Equipment Operator
Kienbaum Iron & Metal Inc
01.2022 - 06.2022
Forklift Operator
Target Distribution Center
07.2021 - 12.2021
Forklift Operator
Generac Power Systems
06.2020 - 07.2021
Small Business Owner
Self-employeed
05.2020 - 09.2022
Tree Trimmer
Rucks Tree Service
05.2020 - 08.2020
Graduate Certificate - Dog Grooming, Dog Training, Basic Obedience
Fox Valley Technical College
Graduate Certificate - Criminal Justice
Uw Oshkosh
High School Diploma -
Wisconsin Department of Public Instruction
Graduate Certificate - CPR, First Aid, Paramedic Training
Southwest Tech
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