Brian Michard
O'Fallon,MO
Summary
Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Vail Resorts Management Company
Keystone, CO
12.2022 - Current
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Maintained a safe working environment by enforcing safety regulations.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Sales Associate
Home Depot
O'Fallon, MO
02.2018 - 01.2022
- Organized stockroom shelves according to size, color or style.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in market place.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Demonstrated product features and benefits for customers' needs.
- Greeted customers and provided exceptional customer service.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Conducted inventories on a regular basis to track stock levels.
Education
GED -
Fort Zumwalt West High School
O'Fallon, MO05-2017
Skills
- Operations Oversight
- Customer Relations
- Loss Prevention
- Team Management
- Customer Service and Engagement
- Staff Supervision
- Problem-Solving
- Mentoring and Coaching
- Retail Operations
- POS systems operations
- Customer Service
- Store Opening and Closing
- Sales Techniques
Timeline
Assistant Store Manager
Vail Resorts Management Company
12.2022 - Current
Sales Associate
Home Depot
02.2018 - 01.2022
GED -
Fort Zumwalt West High School
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