Brian Michelsen
Columbus,MI
Summary
Dynamic and results-driven professional with extensive experience as a Service Manager at AIS Construction Equipment. Expert in diesel engine repair and vehicle inspection, with a proven track record of enhancing service delivery and customer satisfaction. Strong problem-solving skills and a commitment to safety ensure high-quality workmanship and efficient operations. Extensive hydraulic trained. Safety oriented and trained.
Overview
32
32
years of professional experience
Work History
School Bus Mechanic
East China School District
East China, Mi.
08.2025 - Current
- Conducted routine inspections on school buses to ensure optimal safety and performance.
- Diagnosed mechanical issues using diagnostic tools and repair equipment.
- Performed preventive maintenance tasks, including oil changes and brake inspections.
- Collaborated with team members to troubleshoot complex mechanical problems effectively.
- Emergency backup driver.
Machine Operator/Assembler
ZF of Marysville
Marysville, MI
08.2023 - 08.2025
- Operated advanced assembly machinery to ensure efficient production flow.
- Collaborated with team members to optimize assembly processes and reduce downtime.
- Conducted quality inspections on finished products to maintain high standards.
- Trained new operators on machine operation and safety protocols.
Service Manager, Field Service Technician and Shop
AIS Construction Equipment
Lenox, Mi.
09.1994 - 03.2023
- Oversaw service operations, ensuring quality and efficiency in maintenance procedures.
- Managed team performance, fostering a culture of accountability and excellence in customer service.
- Developed training programs for technicians to enhance skills and improve service delivery.
- Implemented process improvements, reducing turnaround time for equipment repairs and maintenance.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Stayed up to date on the latest technology.
Education
Associate of Science - Heavy Equipment Technology
Ferris State University
Big Rapids, MI06.1998
Skills
Vehicle inspection procedures
Diesel engine repair
Commercial driver's license
Shop safety practices
Transmission diagnostics
Lockout and tagout procedures
Heavy equipment operation
Welding and fabrication
Quality control procedures
Hazardous materials handling
OSHA compliance
Technical report writing
Hydraulic system repair
Emission control systems
Bus body repair
Air brake maintenance
State inspection certification
Hoisting and rigging safety
Diagnostic equipment proficiency
Work order documentation
Customer service
Equipment reassembly
Hydraulic systems
Problem-solving
Time management
Attention to detail
Timeline
School Bus Mechanic
East China School District
08.2025 - Current
Machine Operator/Assembler
ZF of Marysville
08.2023 - 08.2025
Service Manager, Field Service Technician and Shop
AIS Construction Equipment
09.1994 - 03.2023
Associate of Science - Heavy Equipment Technology
Ferris State University