Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brian Milazzo

Moberly,MO

Summary

Skilled Underground Utility Technician with a proven track record at Bear Communications, excelling in excavation expertise and heavy equipment operation. Demonstrated ability to enhance team efficiency and customer satisfaction through effective communication and collaboration. Achieved significant damage prevention, showcasing a strong commitment to safety and operational excellence.

Overview

22
22
years of professional experience

Work History

Assistant Store Manager

Dollar General
Moberly, Missouri
02.2024 - 10.2024
  • Trained new employees on store policies, procedures and customer service standards.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.

Volunteer

CareTran
Moberly, Missouri
02.2006 - 09.2024
  • Responded to phone queries, conducted job bidding activities, and maintained routine office operations.
  • Facilitated client visits to healthcare facilities while maintaining friendly dialogue.
  • Performed regular cleaning and disinfection of vehicles.

Assistant Store Manager

Dollar General
Moberly, Missouri
02.2022 - 02.2024
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Delegated work to staff, setting priorities and goals.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Trained new employees on store policies, procedures and customer service standards.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Maintained inventory by checking merchandise to determine levels.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.

Multipron Operator

Swift Foods
Moberly , Missouri
02.2023 - 12.2023
  • Monitored and adjusted machine operations as needed for quality assurance.
  • Set up and operated production machinery according to specific standards and protocols of company.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Measured and weighed items to meet quality standards and prevent waste.
  • Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
  • Assisted in the setup of production lines according to customer specifications.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Followed daily preventive maintenance schedule for cleaning and lubricating machinery.

Underground Utility Technician

Jc Utilities
Moberly, MO
02.2021 - 12.2021
  • Used hand tools such as shovels, picks, rakes, sledgehammers, wheelbarrows. to excavate areas around existing pipelines or utilities before repair or replacement activities were conducted.
  • Dug trenches for the installation of underground utilities.
  • Arranged traffic cones, drums and other equipment to direct traffic and barricade work areas.
  • Performed underground utility locating and marking of existing utilities such as water, sewer, gas, electric, and telecommunications.
  • Operated pumps, backhoes, jackhammers and other equipment to repair or install lines and systems.
  • Ran conduit through walls or ceilings for wiring installations in accordance with local building codes.
  • Maintained accurate records and logs of all work performed on site.
  • Operated vacuum excavation equipment for the removal of soil from around underground utilities.
  • Repaired breaks in underground conduits by cutting away damaged portions and replacing them with new pipes or couplings.
  • Assisted in the installation of fiber optic cable systems along existing rights-of-way.
  • Drove and operated utility trucks and other equipment.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Operated a variety of machinery and tools safely and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Bartender

Smith Creek Moonshine
Branson, Missouri
06.2017 - 09.2020
  • Greeted customers and provided excellent customer service.
  • Provided drink suggestions to customers based on their preferences.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Processed payments accurately and efficiently with POS system.
  • Developed good working relationships with fellow employees through effective communication.
  • Effectively multitasked within fast-paced environment.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Greeted guests with friendliness and professionalism.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Performed opening and closing duties including restocking supplies.

Sales Associate

Kirklands Home Decor And Gifts
Branson, Missouri
01.2018 - 03.2019
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Greeted customers and provided exceptional customer service.
  • Answered store and merchandise questions and led customers to wanted items.
  • Assessed customer needs to provide assistance and information on product features.
  • Cleaned shelves, counters and tables to maintain organized store.

Bartender

Buffalo Wild Wings
Branson, Missouri
01.2018 - 02.2019
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Greeted frequent visitors by name and explained new promotions.
  • Assisted in setting up the bar for service shift.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Developed good working relationships with fellow employees through effective communication.
  • Balanced daily registers and generated sales reports for management.
  • Cleansed glasses with sanitizing solution after each use.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Underground Locating Technician

Bear Communications
Kansas City, MO
02.2015 - 12.2015
  • Used tools, equipment and vehicles to avoid injuries and mishaps.
  • Operated vacuum excavators to safely expose buried utilities without damage or disruption.
  • Utilized specialized tools such as sondes, probes, and other electronic devices while performing underground locating services.
  • Located underground utilities prior to work being completed.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Team Leader Manager

Hardee's
Moberly, Missouri
08.2002 - 10.2006
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
  • Recruited and trained new employees to meet job requirements.
  • Delegated work assignments and prioritized tasks.
  • Facilitated communication between senior management and staff.
  • Developed strategies to increase productivity and efficiency of the team.

Education

Some College (No Degree) - Nursing

Heald College
Fresno, CA

Skills

  • Concrete cutting
  • Excavation expertise
  • Pipe installation
  • Heavy equipment operation
  • Horizontal drilling
  • Traffic control management
  • Utility locating
  • Damage prevention

References

References available upon request.

Timeline

Assistant Store Manager

Dollar General
02.2024 - 10.2024

Multipron Operator

Swift Foods
02.2023 - 12.2023

Assistant Store Manager

Dollar General
02.2022 - 02.2024

Underground Utility Technician

Jc Utilities
02.2021 - 12.2021

Sales Associate

Kirklands Home Decor And Gifts
01.2018 - 03.2019

Bartender

Buffalo Wild Wings
01.2018 - 02.2019

Bartender

Smith Creek Moonshine
06.2017 - 09.2020

Underground Locating Technician

Bear Communications
02.2015 - 12.2015

Volunteer

CareTran
02.2006 - 09.2024

Team Leader Manager

Hardee's
08.2002 - 10.2006

Some College (No Degree) - Nursing

Heald College

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Brian Milazzo