Brian Millan
Laguna Hills,CA
Summary
Motivated service professional successful with multitasking in fast-paced environments. Bringing skills to support team and customer needs with fast, high-quality assistance. Highly experienced in customer service roles to meet customer desires and business needs in high-volume environments. History of going above and beyond job requirements to meet changing demands. Well-organized and knowledgeable team player with a solid background in customer service and hospitality.
Overview
7
7
years of professional experience
Work History
Server
Solstice
Irvine, CA
03.2023 - Current
- Demonstrated leadership by making improvements to work processes and helping to train others
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Identified needs of customers promptly and efficiently
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Increased sales significantly by upselling higher-end products to customers
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server
The Country Club
Costa Mesa, CA
09.2020 - Current
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport
- Cultivated warm relationships with regular customers
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Also worked as the bottle service lead, ensuring communication and swift service amongst my fellow peers in order to cater to any of our guests' needs.
Bottle Service and Barback Lead
The Fashion Island Hotel (now known as Pendry)
Newport Beach, CA
07.2019 - 03.2020
- Explained daily specials and beverage promotions to exceed daily sales goals
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team
- Delivered exceptional guest experiences through attentive service and quick response to issues
- Increased teamwork among staff members by proactively offering assistance whenever needed or requested from coworkers or supervisors
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow
- Established rapport with customers by providing friendly and attentive service
- Engaged in suggestive selling and other sales techniques
- Coordinated with servers and bartenders to maintain smooth operation of bar area
- Collaborated with kitchen staff to expedite food orders for bar patrons, leading to improved guest satisfaction.
Head Barback
Marriot Irvine
Irvine, CA
06.2019 - 03.2020
- Provided exceptional customer service by engaging with guests when appropriate, contributing to an enjoyable atmosphere at the establishment
- Assisted wait staff with timely food delivery and guest requests
- Delivered exceptional guest experiences through attentive service and quick response to issues
- Supported bartenders during high-volume shifts, enabling them to serve more customers promptly
- Learned how to make a wide variety of mixed drinks
- Provided attentive service and proactively assessed guest needs
- Ensured prompt assistance during busy times by anticipating bartender needs and proactively taking action where needed.
Sales Agent
Anderson International Foods
Orange, CA
01.2017 - 07.2017
- Developed strong relationships with clients through excellent customer service and regular follow-ups
- Promoted conversion of casual shoppers into customers
- Built relationships with customers and the community to promote long-term business growth
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Set up and managed product demonstrations in order to drive in-store sales.
Education
Associate of Arts Sociology -
Saddleback College
09.2019
Skills
- Service-Oriented
- Hospitality service expertise
- Flexible and Adaptable
- Relationship Building
- Team Leadership
- Conflict and complaint resolution
- Exceptional customer service
- Effective Multitasking
- Anticipating Customer Needs
- Courteous phone demeanor
- Product Sales
Languages
- English, Native/ Bilingual
- Spanish, Native/ Bilingual
Timeline
Server
Solstice
03.2023 - Current
Server
The Country Club
09.2020 - Current
Bottle Service and Barback Lead
The Fashion Island Hotel (now known as Pendry)
07.2019 - 03.2020
Head Barback
Marriot Irvine
06.2019 - 03.2020
Sales Agent
Anderson International Foods
01.2017 - 07.2017
Associate of Arts Sociology -
Saddleback College
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