BRIAN MILLER
Eagle Mountain,UT
Summary
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Overview
11
11
years of professional experience
Work History
Service Advisor
Steve's Automotive Specialist
07.2024 - 09.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Service Advisor/Fleet Manager
Performance Ford
04.2024 - 06.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Service Manager
National Auto Plaza
01.2022 - 02.2024
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Resolved customer complaints in professional and timely manner.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Service Advisor
National Auto Plaza
01.2017 - 01.2022
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in fast-paced environment.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Car Sales Man
National Auto Plaza
02.2014 - 01.2017
- Maintained up-to-date knowledge of current automotive trends, products, and competitors to stay competitive in market.
- Collaborated with management to develop marketing strategies for promoting inventory and increasing showroom traffic.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Efficiently completed paperwork related to sales transactions, adhering to company guidelines while minimizing errors or delays.
- Assisted with trade-in evaluations and appraisals, providing fair offers that encouraged new vehicle purchases.
Education
GED -
Skills
- Computer skills
- Telephone skills
- In person skills
- High stress management
- Customer service
- Multitasking and organization
- Strong work ethic
- Team player mentality
- Service scheduling
- Goal-oriented mindset
- Client rapport
- Documentation and reporting
Timeline
Service Advisor
Steve's Automotive Specialist
07.2024 - 09.2024
Service Advisor/Fleet Manager
Performance Ford
04.2024 - 06.2024
Service Manager
National Auto Plaza
01.2022 - 02.2024
Service Advisor
National Auto Plaza
01.2017 - 01.2022
Car Sales Man
National Auto Plaza
02.2014 - 01.2017
GED -
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