Brian Miner

• Improved customer satisfaction by implementing streamlined service processes and staff training programs.
• Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Implemented inventory management systems to reduce costs and increase efficiency in the service department.
• Increased overall revenue by upselling additional services and products during routine maintenance visits.

• Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
• Enhanced team performance by implementing effective training programs and regularly evaluating staff progress.
• Managed daily operations of the service department, maintaining a high level of organization and productivity.
• Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
• Mentored junior staff members, fostering professional development and career growth opportunities within the company.

• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Managed day-to-day business operations.
• Trained and motivated employees to perform daily business functions.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Generated revenues yearly and effectively capitalized on industry growth.
• Discovered areas of improvement by generating quarterly operational and sales reports.
• Prepared bank deposits and handled business sales, returns and transaction reports.
• Founded and managed Equipment business, growing revenue to $1 million in first year.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• I started this company in a storage unit and grew to 3 locations. I had 11 dealer lines thru out our shops.
• We were the Bandit Ind. Dealer for the State of Oklahoma as well as 10 others that catered to the arborist field. We worked on anything from a wheelbarrow to a D9 Cat Dozer
• 
  

• Improved customer satisfaction by providing timely and accurate service estimates.
• Streamlined repair order processes for increased efficiency and productivity.
• Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
• Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
• Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
• Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
• Maintained strong professional relationships with vendors, enabling prompt delivery of necessary parts for repairs.
• Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
• Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
• Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
• Gathered information through research and vendor inquiries to provide job estimates.
• Boosted service revenue 50% by proactively promoting additional service options.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Met customer call guidelines for service levels, handle time and productivity.
• I wrote service from 6am to 4pm then I went on the floor and wrenched from 4:30 to 11 pm
• This was a very Hi Volume International Dealership

This was my dream job! I worked as a 2nd shift mechanic to being the head of maintenance in 5 years! I spent the rest of the 4 yrs in the southern part of Michigan. I was responsible for 400 trailers some reefers some dry vans as well as doubles and triples. The hi way side I had 50 trucks as well as 100 pedal trucks (Day Cabs). I also had a small fleet of exp. box trucks. The terminal was a 100 door 24/7 operation that never slept. I overseen 3 shifts at the age of 25. I worked there until I was 30 and the company went out of business after 100yrs. I spent 10 yrs of my life at a place I wanted to retire from.

I was responsible for all the parts, scheduling, repairs, fueling, PM's, DOT inspections, Tires , service calls, dock repairs , forklifts

My first job out of school! I started delivering totes then worked my way into a commercial route driver then Mechanic.