Brian Miranda
Compton,CA
Summary
Driven by success and Hard working passion. Customer service professional with experience at Walmart, excelling in problem-solving and cash handling. Enhanced customer satisfaction and loyalty through effective communication and team leadership. Trained new employees, Very well versatile at managing high-pressure situations and delivering tailored product recommendations, ensuring seamless operations and customer delight. Works well with others & ensures team structure within the work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Walmart
Lakewood, CA
04.2023 - 05.2025
- Maintained clean and organized workspace, promoting welcoming environment for customers.
- Handled high-pressure situations calmly during busy periods and difficult interactions.
- Resolved customer complaints professionally, enhancing loyalty and satisfaction ratings.
- Processed customer orders accurately while handling payment transactions securely.
- Actively listened to customers, addressing concerns promptly and escalating major issues as needed.
- Trained new cashiers on company policies and procedures, improving team efficiency.
- Balanced cash registers at end of each shift, minimizing discrepancies and errors.
- Supported fellow cashiers by assisting with complex transactions during breaks.
Sales Associate
Tillys
Cerritos, CA
07.2022 - 02.2023
- Organized racks and shelves to enhance store aesthetics and promote merchandise visibility.
- Processed cash transactions with adherence to company policies, ensuring financial accuracy.
- Cultivated customer relationships to drive repeat business and loyalty.
- Managed returns, exchanges, and refunds following established store procedures.
- Maintained professionalism and composure during high-stress situations.
- Assisted customers in locating products and checked inventory availability at other locations.
- Responded to customer inquiries regarding sizing, accessories, and care instructions.
- Increased sales revenue by recommending products tailored to customer needs.
Education
Associate Degree - Business Administration And Management
Long Beach City College
Long Beach, CADominguez High School
Compton, CAGED - Business Administration And Management
California State University, Long Beach
Long Beach, CASkills
- Customer service and satisfaction
- Reliability and punctuality
- Cash handling and management
- Guest services
- Product knowledge and recommendations
- POS system operation
- Inventory management
- Financial analysis
- Time management
- Account management
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Problem-solving skills
- Team collaboration and leadership
- Employee training
Accomplishments
- Think together after school program
- Non profit organization helper
- Athlete
Affiliations
- Non profit organizations
Certification
- The Seal of Biliteracy (school district award)
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Cashier
Walmart
04.2023 - 05.2025
Sales Associate
Tillys
07.2022 - 02.2023
Associate Degree - Business Administration And Management
Long Beach City College
Dominguez High School
GED - Business Administration And Management
California State University, Long Beach