Summary
Overview
Work History
Skills
Timeline
Generic

Brian Mitchell

Grand Junction,CO

Summary

Dedicated and experienced manager with a proven track record of creating exceptional experiences through proactive team management and efficient operations. Committed to driving growth by enhancing customer satisfaction, optimizing processes to meet dynamic demands, and boosting overall revenue. Skilled in staff training, inventory control, and maintaining high standards of food quality and service.

Overview

9
9
years of professional experience

Work History

Lead Assistant Manager

Rent-A-Center
Clifton, CO
11.2020 - Current
  • Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Demonstrated product features to align with customer needs.
  • Educated customers on product features and technical details to highlight benefits.

Assistant Store Manager

Spencer Gifts LLC
Grand Junction, CO
07.2017 - 11.2020
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide an optimized retail environment .
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.

Assistant Sales Manager

Rent-A-Center
Clifton, CO
01.2017 - 07.2017
  • Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
  • Supported all sales team members to drive growth and development.
  • Worked through telemarketing lists in order to achieve sales quota
  • Organized sales floor for efficient display as well as customer traffic flow.

Customer Account Representative

Rent A Center
Grand Junction, CO
08.2015 - 01.2017
  • Created strategies to expand existing customer base and increase sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Reviewed account and service histories to identify trends and issues.

Skills

  • Leadership and Team Management: Skilled in leading diverse teams, fostering collaboration, and driving performance improvements
  • Customer Service Excellence: Proven track record of enhancing customer satisfaction through exceptional service and relationship management

Timeline

Lead Assistant Manager

Rent-A-Center
11.2020 - Current

Assistant Store Manager

Spencer Gifts LLC
07.2017 - 11.2020

Assistant Sales Manager

Rent-A-Center
01.2017 - 07.2017

Customer Account Representative

Rent A Center
08.2015 - 01.2017

Similar Profiles

CREATE PROFILE
Brian Mitchell