Summary
Overview
Work History
Education
Skills
Timeline
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Brian Mitchell

Hamtramck

Summary

Proven track record in enhancing operational efficiency and customer engagement, notably at Burger King. Skilled in problem-solving and meticulous attention to detail, demonstrated through superior cash management and strategic merchandise displays. Excelled in fast-paced environments, achieving significant improvements in team performance and network reliability.


Expert in customer service and fiber optic technology. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Burger King
03.2021 - 08.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Fiber Optic Technician

Carlson Construction
02.2017 - 04.2019
  • Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
  • Enhanced network performance by efficiently installing and maintaining fiber optic systems.
  • Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
  • Provided exceptional customer service through clear communication about project progress, timelines, and expectations throughout the process.

Shift Manger

Popeyes Chicken
03.2015 - 06.2018
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Education

High School Diploma -

Mceachern Highschool
Powder Springs, GA
06.2015

Skills

  • Problem-Solving
  • Customer Service
  • Customer Service and Engagement
  • Goals and performance
  • Business Development
  • Attention to Detail
  • Fast Learner

Timeline

Assistant Store Manager

Burger King
03.2021 - 08.2024

Fiber Optic Technician

Carlson Construction
02.2017 - 04.2019

Shift Manger

Popeyes Chicken
03.2015 - 06.2018

High School Diploma -

Mceachern Highschool
Brian Mitchell