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BRIAN MITCHEM
Sedgwick,KS
Summary
Results-driven IT professional and business owner with 30+ years of hands-on experience across technical support, operations leadership, and customer service. Proven ability to manage teams, execute large-scale deployments, and deliver high-quality technical solutions in both enterprise and small business environments. Known for strong communication, problem-solving, and customer-focused service delivery.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Head of IT
Eagle Enterprises
03.2023 - 03.2026
- Managed over 45 computers at three facilities
- Networking and hardware support, with focus on helpdesk assistance
- Built and replaced aging hardware and software including routers, plotters, and PCs
- Maintained CNC cutting machines, plotters, printers, and network systems
- Resolved software conflicts between Access database, Quickbooks, Microsoft Windows, and Azure
- Maintained data integrity through hardware upgrades and triple backup redundancy
- Responsible for data security in a field with aggressive data mining
- Migrated the entire company from Windows 10 to Windows 11
- Supported secure virtual private networking and remote users
Business Owner
Flatland Computers, LLC
01.2013 - 01.2024
- Federally Certified
- Founded and operated onsite computer service business supporting residential and small business clients
- Delivered end-to-end technical services including system builds, troubleshooting, installations, and training
- Built strong customer relationships through clear communication and reliable service delivery
- Specialized in supporting disabled veterans with accessible, user-friendly tech solutions
- Managed all business operations including client acquisition, service delivery, and technical support
Deployment Team Lead
Spirit Aerospace/Hewlett Packard
01.2021 - 01.2023
- Planned and organized exchange of more than 10,000 leased computers
- Managed a team of up to seven
- Hardware, software, and networking preparation for varied computer systems
- Inventory and shipping, with detailed records
- Consistently recognized for superior performance and customer service
- Coordinated between HP and Spirit Aerospace management
Recruiting Manager
U.S. Census Bureau
04.2020 - 10.2020
- Led and managed a team of 21 Recruiting Assistants across Kansas
- Directed staffing strategy by identifying high-need areas and allocating resources accordingly
- Coordinated schedules, payroll approvals, and mileage tracking for statewide recruiting team
- Partnered with government officials and Census stakeholders to drive hiring initiatives
- Maintained 100% team retention through project completion
- Contributed to Kansas successfully completing Census operations on time
Recruiting Assistant
U.S. Census Bureau
11.2019 - 04.2020
- Executed community outreach strategies to drive applicant engagement and hiring
- Identified priority recruiting areas using data and local insights
- Supported multiple counties in meeting or exceeding hiring targets
- Delivered presentations and engaged communities across multiple regions
Education
Computer Science Coursework -
Friends University
Wichita, KSundefined
Kansas State University
Manhattan, KSSkills
- IT Support & Troubleshooting
- Operations & Team Leadership
- Customer Service Excellence
- Hardware & Software (A Certified)
- Network & Systems Deployment
- Training & Instruction
- Workforce Coordination & Scheduling
- Public Speaking & Community Engagement
- Helpdesk Experience
- IT infrastructure management
- IT compliance
Accomplishments
- Saved Eagle Enterprises more than once by repairing and maintaining an "impossible" 23 year old custom software solution that was foundational to operations.
Additional Information
30+ years IT experience, 25+ years customer service experience, Veteran-focused service provider, Business registered with Dun & Bradstreet
Certification
CompTIA A+ Certified
Interests
Timeline
Head of IT
Eagle Enterprises
03.2023 - 03.2026
Deployment Team Lead
Spirit Aerospace/Hewlett Packard
01.2021 - 01.2023
Recruiting Manager
U.S. Census Bureau
04.2020 - 10.2020
Recruiting Assistant
U.S. Census Bureau
11.2019 - 04.2020
Business Owner
Flatland Computers, LLC
01.2013 - 01.2024
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Kansas State University
Computer Science Coursework -
Friends University