Ann Michael
Seattle,WA
Summary
Resourceful and ethical security leader with proven expertise in detecting and addressing different types of violations. Resolve problems by collaborating effectively with business leaders, law enforcement, and first responders. Approach security issues with strategic mindset. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.
Overview
8
8
years of professional experience
Work History
Caregiver
SEKUT AFH
Spokane, Washington
09.2023 - 04.2024
- Offered care and companionship to homebound clients with mental or physical limitations
- Transported patients to and from medical appointments to promote attendance
- Used medical software programs to document patient care
- Reported changes in physical, mental and emotional conditions to nursing staff
- Recorded completed activities to support medical administration
Front Office Associate
Delray Beach Club
Delray Beach, Florida
11.2022 - 07.2023
- Handled large volumes of in-person visitors and callers with various inquiries and needs
- Handled office scheduling, setting up appointments, preparing paperwork and balancing workloads
- Maintained clean and organized front office area for professional appearance
- Maintained organized, tidy and efficient office environment with regular attention to housekeeping tasks
- Managed office supplies inventory by regularly checking stock levels and ordering as needed
- Monitored security cameras during business hours to maintain safe environment for staff members
- Restocked supplies for office employees to maintain smooth operations
Customer Service Associate
Muthaiga Golf Club
Nairobi, Kenya
05.2020 - 04.2021
- Interacted with customers, promoting excellent service and experiences to generate repeat business
- Recommended potential products or services to management by collecting customer information and analyzing customer needs
- Shared feedback from customers with relevant departments for continuous improvement efforts
- Collaborated with team members to improve overall customer experience
- Escalated complex cases to appropriate teams or managers for resolution
Flight Attendant
Qatar Airways
Nairobi, Kenya
09.2016 - 10.2020
- Verified passengers' tickets and directed to correct seats to promote smooth boarding
- Checked load configurations and corrected baggage problems to meet overhead bin standards
- Responded to flight operations problems and implemented standard procedures to correct problems
- Addressed medical emergencies, rendering first aid and helping coordinate care for advanced concerns
- Participated in ongoing training programs to maintain up-to-date knowledge of airline policies and FAA regulations
- Checked inventory levels of onboard food, beverages, and supplies before each flight
- Protected passengers with continuous monitoring of in-flight compliance
Education
Highline College
03.2026
Med certs/Medical biling and coding specialist -
Excel Health Careers college
05.2024
Bachelor of Business Administration - Communication
Zetech University
Nairobi, Kenya09-2019
Front Office Operations and Administration -
Zetech Universiry
06.2016
Skills
- Combat Readiness
- Physical Fitness
- Team Coordination
- Tactical Analysis
- LANGUAGE
- Native
- Swahili
- Fluent
- Engliah
Timeline
Caregiver
SEKUT AFH
09.2023 - 04.2024
Front Office Associate
Delray Beach Club
11.2022 - 07.2023
Customer Service Associate
Muthaiga Golf Club
05.2020 - 04.2021
Flight Attendant
Qatar Airways
09.2016 - 10.2020
Highline College
Med certs/Medical biling and coding specialist -
Excel Health Careers college
Bachelor of Business Administration - Communication
Zetech University
Front Office Operations and Administration -
Zetech Universiry