Creative Business Owner with exceptional background spent in sales. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Franchise Owner/Operator
KSM Tools LLC
08.2017 - Current
Managed mobile retail franchise business.
Handling of over 500 customer accounts and financial profiles.
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Managing sales, ordering, scheduling and inventory
Maintenance and upkeep of retail equipment.
Processing Credit Applications for Extended Payment Terms.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Introduced new methods, practices, and systems to reduce turnaround time.
Prepared annual budgets with controls to prevent overages.
Luxury Sales Associate
Group One Automotive
01.2016 - 05.2017
Remote Luxury sales for multiple dealership across the country.
Connected online sales inquiries to physically going to the dealership.
Engaged in soft closing of sales when necessary.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Negotiated prices, terms of sales and service agreements.
Teacher
YBM Language Institute
04.2014 - 07.2015
Taught adults English as a second language.
Conducted student interviews for language proficiency and assessment.
Lesson planned for special classes once per week.
Incorporated multiple types of teaching strategies into classroom.
Supported student physical, mental, and social development using classroom games and activities.
IT Technician
University of Houston
02.2012 - 05.2013
Handled IT casework for the entire UH campus for staff and students.
Managed student and staff profiles.
Maintained office PCs, networks and mobile devices.
Monitored systems in operation and quickly troubleshot errors.
Set up PCs, projectors and microphones for use in video conferencing rooms.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Established, repaired and optimized networks by installing wiring, cabling and devices.
On-site IT repair.
Assistant Store Manager
GameStop
01.2010 - 01.2012
Managed a team of sales associates
Handled daily cash deposits and balancing of cash tills
Managed hiring and scheduling
Ensured all products and displays were organized and up to date.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Rotated merchandise and displays to feature new products and promotions.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
Bachelor's degree - English Literature
University of Houston
Houston, TX
05.2013
Skills
Sales Leadership
Staff Training
Profit and Loss Analysis
Customer Relations
Business Administration
Hiring and Staffing
Investor Relations
Verbal and Written Communication
Contract Negotiation Expertise
Financial Management
Team Oversight
Budget Development
Coaching and Mentoring
Accomplishments
Achieved Top Sales Level from MAC Tools by exceeding yearly purchases and sales in my district.
Resolved product issue through consumer testing.
Collaborated with Dewalt R&D in the development of their cordless ratchet kits.