Brian Moore
Falls Church,VA
Summary
Experienced instructor trained in crisis management, conflict resolution, and organizational data analysis. Advanced skills in customer service, quick thinking, empathy, counseling, and adaptability.
Professional with winning attitude and desire to deliver exceptional customer experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista Manager
Basecamp Coffee Roasters
Falls Church, Virginia
01.2024 - Current
- Created and implemented operational procedures for the barista team to ensure customer satisfaction.
- Provided feedback on baristas' performance, developed action plans to improve quality of service.
- Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
- Managed barista staff, ensuring proper training and scheduling.
Data Processor/Analyst
Worldwide Assurance for Employees of Public Agencies (via ROCS)
Falls Church, VA
11.2022 - 06.2023
- Meticulous and highly organized, extensively trained in spreadsheets transcription word processing and desktop publishing
- Efficient and productive with strong organizational technical and analytical skills.
Member Service Representative
Navy Federal Credit Union (via Aston Carter)
Alexandria, VA
11.2021 - 05.2022
- Trained in educating and applying member financial and transactional requests as a teller as well as providing additional counsel on products and services
- Proficient in systems technologies, navigating several systems at once while effectively engaging with members providing excellent customer service
- Assisted in researching and resolving discrepancies in member accounts and transactions.
Barista and Cashier
Starbucks
Falls Church, VA
10.2018 - 10.2021
- Proactively worked side by side with multiple levels of upper management to ensure consistent, high quality customer service was maintained and presented to each client
- Maintained a strong understanding of company values and customer needs, responding quickly to complex requests in a fast-paced environment
- Built professional relationships with clientele to ensure and provide quality performance
- Oversaw team members and developed best practices to balance workload during peak hours, reducing hourly burden per employee
- Met with other local stores and baristas and gave advice regarding how to better promote customer service throughout the company.
Education
BA - Religion and Culture
Virginia Tech
05.2018
Skills
- Crisis Management Expertise
- Analysis of Organizational Data
- Rapid Problem Solving
- Counseling
- Adaptability
- Organizational technical skills
- Quantitative Analysis Expertise
- High-Quality Customer Support
- Discrepancy Resolution
- Proficient in Identifying Customer Needs
- Cultivating Professional Networks
- Team Leadership
Certification
- Food Manager Card
Languages
English
Native/ Bilingual
Spanish
Elementary
References
References available upon request.
Timeline
Barista Manager
Basecamp Coffee Roasters
01.2024 - Current
Data Processor/Analyst
Worldwide Assurance for Employees of Public Agencies (via ROCS)
11.2022 - 06.2023
Member Service Representative
Navy Federal Credit Union (via Aston Carter)
11.2021 - 05.2022
Barista and Cashier
Starbucks
10.2018 - 10.2021
BA - Religion and Culture
Virginia Tech
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