Brian Moore
Wichita
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Server/Host Manager
Applebee's Neighborhood Grill & Bar
03.2008 - 08.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Crew Member
AMC Entertainment
01.2011 - 07.2012
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Contributed to the achievement of company targets through consistent delivery of high-quality service.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Streamlined concession stand operations, resulting in reduced wait times for customers and increased revenue.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
Assistant Store Manager
Starplex Cinemas
08.2012 - 12.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Supervisor
AMC Entertainment
12.2015 - 11.2016
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Maintained a safe and inviting theater environment by overseeing regular maintenance, cleaning, and safety checks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Storage Office Associate
Morningstar Storage
12.2016 - 07.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Coordinated the sale of storage supplies to customers, increasing overall revenue generation.
- Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
- Maintained strict security measures to safeguard customer belongings and prevent unauthorized access to units.
- Conducted regular facility inspections to identify and resolve maintenance issues in a timely manner.
- Demonstrated comprehensive knowledge of federal, state, and local regulations related to self-storage facilities to maintain compliance at all times.
- Developed strong relationships with local businesses, generating referrals and promoting the self-storage facility within the community.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Resident Property Manager
American Self Storage
08.2017 - 03.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Streamlined rent collection processes, ensuring timely payments and reducing delinquency rates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Manager
AMC Entertainment
04.2018 - 02.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Conducted regular evaluations of staff performance, setting clear expectations and providing feedback for continuous improvement.
- Oversaw box office operations, managing ticket sales processes and ensuring accurate financial reporting.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
General Store Manager
Extra Space Storage
03.2020 - 03.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Streamlined rent collection processes, ensuring timely payments and reducing delinquency rates.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Residential Property Manager
American Self Storage
03.2021 - 02.2023
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Provided customers with information on products and services.
Assistant General Manager
Prime Storage
02.2023 - Current
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
- Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
- Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.
- Conducted auctions for delinquent accounts in accordance with legal guidelines while maintaining sensitivity towards affected customers.
- Monitored inventory levels of storage supplies, placing orders when necessary to avoid stockouts or overstocking issues.
- Maintained strict security measures to safeguard customer belongings and prevent unauthorized access to units.
- Coordinated with legal counsel when necessary to resolve lease disputes or eviction proceedings professionally and efficiently.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Ensured compliance with all federal, state, and local laws related to housing discrimination or fair housing practices by staying current on regulations updates.
- Negotiated contracts with service providers to ensure quality work at competitive prices for property maintenance tasks.
Education
High School Diploma -
Turpin High School
Turpin, OK05-2007
Skills
- Strong work ethic
- Clear communication
- Customer experience
- Goal oriented
- Policy enforcement
- Delegation
- Store operations
- Dispute handling
- Cash handling
- Staff training and development
- Dependable and responsible
- Multitasking Abilities
- Property management expertise
Timeline
Assistant General Manager
Prime Storage
02.2023 - Current
Residential Property Manager
American Self Storage
03.2021 - 02.2023
General Store Manager
Extra Space Storage
03.2020 - 03.2021
Manager
AMC Entertainment
04.2018 - 02.2020
Resident Property Manager
American Self Storage
08.2017 - 03.2018
Storage Office Associate
Morningstar Storage
12.2016 - 07.2017
Supervisor
AMC Entertainment
12.2015 - 11.2016
Assistant Store Manager
Starplex Cinemas
08.2012 - 12.2015
Crew Member
AMC Entertainment
01.2011 - 07.2012
Server/Host Manager
Applebee's Neighborhood Grill & Bar
03.2008 - 08.2016
High School Diploma -
Turpin High School
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