Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Moran

Bridgeport,WV

Summary

Seasoned Customer Associate with [Number] years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Experienced [Job Title] with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Spectraforce Technologies Inc.
, NC
09.2022 - 11.2023
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Solved problems with products and services by providing customers with technical support.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Customer Service Representative

Thor Shipping
, CA
09.2023 - 10.2023
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Delivered prompt service to prioritize customer needs.

Customer Service Representative

TTEC
, CO
08.2021 - 10.2022
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

Lincoln High School
Shinnston, WV
05.1991

Skills

  • Customer Service and Assistance
  • Customer Relationship Management
  • Account Management
  • Customer Service
  • Inbound and Outbound Calling
  • Verbal Communication
  • Prioritizing Calls
  • Multi-Line Phone Systems
  • Account Updating
  • Problem Resolution
  • Speaking Clearly
  • Understanding Customer Needs
  • Call Transfers
  • Email Etiquette
  • Call Volume and Quality Metrics

Timeline

Customer Service Representative

Thor Shipping
09.2023 - 10.2023

Customer Service Associate

Spectraforce Technologies Inc.
09.2022 - 11.2023

Customer Service Representative

TTEC
08.2021 - 10.2022

High School Diploma -

Lincoln High School
Brian Moran