Summary
Overview
Work History
Education
Skills
Timeline
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Brian Moreland

Amanda,OH

Summary

Accomplished Store Manager with a proven track record at Serv-U-Success, adept in customer service and project management. Leveraged outstanding communication and problem-solving skills to enhance customer satisfaction and streamline store operations. Excelled in training and mentoring, significantly boosting team performance and sales outcomes. Expert in store merchandising and shift scheduling, ensuring operational excellence and financial success.

Overview

14
14
years of professional experience

Work History

Store Manager

Serv-U-Success
10.2012 - Current
  • Managing daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managing store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assist with hiring, training and mentoring new staff members.
  • Maintain proper product levels and inventory controls for merchandise and organize backroom to facilitate effective ordering and stock rotation.
  • Rotate merchandise and displays to feature new products and promotions.
  • Maximize sales by creating innovative visual merchandising displays and store layouts.
  • Conduct regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approve regular payroll submissions for employees.
  • Coach sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximize sales and minimize shrinkage through excellent customer service and adherence to standard practices.
  • Optimize labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Pizza Delivery Driver

Dawg House
03.2011 - 08.2013
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
  • Processed payments by accepting cash, checks and credit and debit card payments.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.

Floor Technician

Volunteers of America Greater Ohio
03.2011 - 10.2012
  • Collaborated with team members to complete large-scale projects such as stripping and waxing floors efficiently.
  • Demonstrated strong knowledge of various flooring materials and appropriate cleaning methods for each type.
  • Maintained a professional appearance while interacting with clients and responding to their concerns or requests regarding floor care services.
  • Managed time effectively to ensure all assigned tasks were completed within designated deadlines without compromising quality.
  • Increased building appearance by performing routine floor care tasks including sweeping, mopping, and vacuuming.
  • Communicated regularly with supervisors regarding progress updates on specific projects or any issues encountered during the course of work.

Education

Groveport Madison High School
Groveport, OH
01-1997

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Team leadership
  • Outstanding communication skills
  • Store merchandising
  • Shift scheduling

    • Power BI/Microsoft 365

  • Project management

Timeline

Store Manager

Serv-U-Success
10.2012 - Current

Pizza Delivery Driver

Dawg House
03.2011 - 08.2013

Floor Technician

Volunteers of America Greater Ohio
03.2011 - 10.2012

Groveport Madison High School

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Brian Moreland