Brian Morin
Concord,NH
Summary
A skilled Account Management professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow visibility. Enhances major account market share and reputation. Excellent at persuading and influencing key decision makers in a local and national environment with clearly presented and articulated value propositions. Fully own and responsible for the sales process with the customer.
Overview
30
30
years of professional experience
Work History
Owner/Operator
AllState
Amherst, New Hampshire
06.2022 - 09.2025
- Developed marketing strategies to enhance brand visibility in the local market.
- Ensured compliance with franchise standards and regulations across all operations.
- Recruited and managed a team of employees to deliver excellent customer service.
- Handled day-to-day business issues expertly to maintain efficient, successful operations.
- Organized promotional events to attract new customers and boost sales revenue.
- Maintained financial records, such as income statements, balance sheets and budget reports.
- Analyzed market trends in order to identify opportunities for growth within the franchise network.
Owner/Operator
Northern NE Medical Supplies
Concord, New Hampshire
06.2020 - 05.2022
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Obtained signatures needed to complete and process paperwork.
- Managed daily operations to ensure smooth business functionality.
Senior Account Manager/Distributor
OfficeMart.com
Concord, New Hampshire
01.2017 - 05.2020
- Created entire marketing and promotional materials for my territory.
- Negotiate contracts with large consortiums.
- Presented product solutions tailored to client needs.
- Resolved client issues in a timely manner while maintaining excellent customer service standards.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Cold calling, business development, and account management.
- Market & large nationwide consortiums
Strategic Account Leader
STAPLES ADVANTAGE
, USA
01.2013 - 03.2016
- Managed a portfolio of 25 accounts totaling $8,000,000 in sales. Accounts included Easter Seals NH, New Hampshire Auto Dealers Association, The Buying Networks, Commonwealth Purchasing Group and The IMARK Group.
- Effectively led and partnered with an experienced team of category specialists to organically grow book of business.
- Increased sales volume and gross product margin by adding new accounts along with large projects including $500,000 and $1.5 million in furniture projects with Lupoli companies and Lonza Biologics along with becoming the New Hampshire Auto Dealers Association preferred facility vendor.
- Conducted business reviews with top accounts to identify product/service needs and performance matrixes.
- Negotiated prices, terms of sale and contract agreements for three and five year terms with major accounts and solidified all in the last two years.
- Collaborated with senior management and product management teams to develop new product/service offerings and modified pricing structures to meet customer needs. Resulted in improved customer relationships, extended contract agreements and ultimately increased annual sales volume and gross profitability.
- Consistently maintained extremely high retention rate on key accounts.
- Performed thorough, in depth analysis of top accounts with strategic, penetration brainstorming sessions coordinating with category specialists to drive additional lines of business.
- [Contract Division]
Account Manager
STAPLES ADVANTAGE
, USA
01.1998 - 11.2012
- Managed a portfolio of 50 mid-size and large accounts totaling $4,000,000 in sales. 100% and above in sales attainment and gross margins.
- Increased sales volume in 2002 by adding new customers Freudenberg-NOK and Community Newspapers that generated additional business of $600,000.
- Won partnership of the quarter in Q2, 2011 for best in working with team members to help drive sales.
- Top salesperson in 2011 [New England Region] for most in furniture sales.
- Monitored market activity and quoted pricing to maintain healthy profit margins.
- Negotiated prices, terms of sale and service agreements.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- President's Club winner for top sales and gross profit.
- Won trip to the Kentucky Derby from a platinum vendor for top in toner sales.
- [Contract Division]
Account Representative
STAPLES ADVANTAGE
, USA
02.1996 - 01.1998
- Managed a portfolio of 50 mid-size accounts totaling $2,000,000 in sales.
- Led assigned territory in New England Region, selling full line of products and services.
- Grew and maintained customer relationships, increasing sales revenue.
- Took part in trade shows and other marketing events.
- Contacted regular and prospective customers to explain product features and solicit orders.
- Created proposals for new and repeat customer business transactions.
- Consistently exceeded monthly sales quotas by more than 100% by pursuing leads and expanding the prospect list.
- [Contract Division]
Education
Bachelor of Science - Marketing
Southern New Hampshire University
Hooksett, NHSkills
- Territory Sales Management
- Innovative Ideas
- Relationship Management
- National Account Management
- Strategic Marketing
- Business development
- Decision making
- Sales negotiation
- Client relationship management
Timeline
Owner/Operator
AllState
06.2022 - 09.2025
Owner/Operator
Northern NE Medical Supplies
06.2020 - 05.2022
Senior Account Manager/Distributor
OfficeMart.com
01.2017 - 05.2020
Strategic Account Leader
STAPLES ADVANTAGE
01.2013 - 03.2016
Account Manager
STAPLES ADVANTAGE
01.1998 - 11.2012
Account Representative
STAPLES ADVANTAGE
02.1996 - 01.1998
Bachelor of Science - Marketing
Southern New Hampshire University