Summary

Overview

Work History

Education

Skills

Accomplishments

Held in 2018 -2020 Utah State Adjusters License.

Timeline

BRIAN MORRIS

Automotive Professional

Salt Lake City,UT

Summary

I have skills in the following Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

years of professional experience

Work History

General Manager, Service Advisor

Caliber Collision

Salt Lake City, Utah, United States

11.2023 - 07.2024

My role of an Auto Body General Manager typically involves overseeing all aspects of the auto body shop's operations, including customer service, staff management, financial performance, and quality control
Responsibilities that include all the following and more:
Hiring, training, and supervising employees, including technicians, administrative staff, and customer service representatives.
Ensuring high levels of customer satisfaction by addressing inquiries, resolving complaints, and maintaining positive relationships with clients and all employees.
Managing day-to-day operations, scheduling repairs, and coordinating workflow to maximize efficiency and meet deadlines.
Implementing and maintaining quality control procedures to ensure repairs meet industry standards and customer expectations.
Monitoring and managing budgets, expenses, and revenue to ensure profitability and cost-effectiveness.
Ensuring compliance with all relevant regulations, and safety standards, including environmental regulations and workplace safety protocols.
Performance Monitoring: Tracking key performance indicators and analyzing data to evaluate the shop's performance and identify areas for improvement.
Continuous Improvement: Identifying opportunities for process improvements and implementing changes to enhance efficiency, productivity, and customer satisfaction.
Communication: Effectively communicating with staff, customers, and senior management to convey information, address concerns, and ensure alignment with organizational goals and objectives.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Technical Blueprint Estimator

Karl Malone Toyota

Draper, Utah

02.2020 - 11.2023

Exactly, technical blueprint estimating in the context of automotive repair involves thoroughly understanding the specifications and requirements outlined by the vehicle manufacturer for repairing or replacing damaged parts
It entails studying relevant documents and creating a detailed plan or map for the repair process, including what needs to happen, when, and how
This blueprint guides technicians in performing the necessary work efficiently and effectively, ultimately aiding in production management, workflow, and parts ordering
It's a crucial aspect of ensuring accurate and high-quality repairs.
Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.

Vehicle Pre- Purchase Inspection

Lemon Squad

08.2019 - 11.2023

Lemon Squad is the leader in Nationwide Pre-Purchase Used Car Inspections
I inspect cars, motor homes and all other types of vehicles, to help make sure that when someone know what they are getting into
Inspecting and doing assessment for Classic, Exotic, and most other vehicles at an expert level.
Test drove vehicles following repair work to check for any remaining issues.
Prepared reports on vehicles' condition after inspection and submitted to supervisor.

Estimator/ parts / Customer service

Rocky Mountain Collision repair of Murray

08.2019 - 02.2020

Coordinate and preform estimates on vehicle damage and repair through comparison and evaluation of different methodologies
Reviewed facts of all claims featured only related damages
Managed documentation of parts, repairs, refinish work, contractors and sub-contractors in doing multiple repairs though out the day.
Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.

Associate Auto Claims Representative / Liability adjuster

Auto-Owner Insurance

01.2019 - 07.2019

First point of contact with the insured and clement in the event of a personal auto and commercial auto loss
Leading the investigation of all my claim to secure that our client was or was not at fault
Taking recorded statements, determine liability, policy coverage and the amount of fault in the loss
Collecting the correct documentation to aid in any bodily injury claims
Handling claims in Utah, Arizona, Idaho and Colorado.
Provided exceptional customer service, addressing inquiries and concerns promptly and professionally.
Mentored new hires in the claims department, contributing to a well-trained and efficient workforce.
Demonstrated adaptability by adjusting quickly to changes in systems or procedures within the organization.

Auto Damage Appraiser/ Claims Adjuster / Independent Adjuster

Snapsheet

01.2018 - 09.2018

Writing estimates based off photos that the customer provides
As an independent adjuster for various insurance company's in multiple states, helping to verify the damage and the facts of loss
To perform an estimate for repair
Also determine if the car is a total loss or repairable
In doing so I would wright an average of 20 estimate per day.
Examined client financial records to inform on possible plans for total-loss vehicles or large repairs.
Used [Software] to calculate damages and claim values.

Customer Service/ Auto Damage Estimator

Karl Malone's Body and Paint

08.2014 - 01.2018

Wrote estimates for customers vehicles
Communicated with the insurance companies to provide the customer the best service experience possible
Maintained great records and assigned the work flow, helped out with payroll, invoiced for billing
Kept in constant contact with the technicians, front office, insurance companies and most importantly the customers.
Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.

Customer Service Manager/Estimator/Trainer/Parts

Professional Care Autoworks

11.2011 - 08.2014

Managed the shop work flow by keeping in constant contact with all department
Following up with insurance companies to receive payment
Brought in the damaged vehicles, calculated payroll, invoiced for billing
Trained new staff to become managers, estimators, and others in different departments.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.