Brian Mose
Port Saint Lucie, Port St Lucie,FL
Summary
- Drives improvements with forward-thinking approaches focused on capturing opportunities and promoting growth. Tenacious change manager and solution-oriented manager with successful retail/ training background. Leverages decisive leadership approaches to continuously boost key metrics. Creative problem solver skilled at de-escalating situations and driving positive change. Successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations.
Overview
18
18
years of professional experience
Work History
Store Manager/Corporate
Dicks Sporting Goods
Boynton Beach, FL
04.2010 - Current
- CSC training facilitator South East Florida
- Regional OBM- Facilitate on-boarding for all Managers and Leadership throughout the district including self-paced CORE
- Organizational partner for business intelligence team to enhance Business reporting system for practical field applications
- Field trainer for T&D department for essential tool screening to better align corporate LMS for in-store applications to enhance athlete experience.
- P&L Monthly Recaps to maximize contribution by connect data points from our athletes’ opinion surveys
- Lost Prevention- facilitates corporate directives regarding SOP updates, SBP directives and MES standards to deliver s
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Leverage organizational tools to further drive athlete obsession through weekly store leadership counsels to create an eco system of development
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Improved operational standards, personnel moves, and merchandising strategies.
- Drove team success through shared vision and recognition of quality performance.
Store Manager, Sterling VA
Staples Stores Inc
Sterling, VA
08.2006 - 04.2010
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Onboarded new employees with training and new hire documentation.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed new store location from ground up by hiring and training efficient team.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Assistant Store Manager
Spring
, MD
11.2005 - 08.2006
- Sales & Customer Service Management
- Ensure compliance and execution of Company customer service standards and training of all associates in customer service and sales
- Interact with customers to ensure customer satisfaction
- Accountable for increasing sales units per transaction, in designated departments, train associates on how to choose key items that will drive your business
- Ensure all customer special orders are in compliance and followed up on
- Merchandising/Inventory & Floor Management
- Review PO notes and inbound notes to ensure productivity when freight is being put away, and back stocked
- Ensure all rotations are in compliance and accurate and grid presentations are consistent with standards
- Analyze and communicate out of stock issues
- Suggested ordering, ordering key items
- Diagnose various store reports to ensure the merchandise assortment is appropriate and advertised merchandise is in stock
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Asset Manager
Fannie Mae
Reston, VA
10.2004 - 11.2005
- Kept detailed track of asset maintenance and potential future costs to accurately portray data and advise clients.
- Reviewed contract reports, bid proposals and requirements with senior management for accuracy and processing.
- Participated in asset analysis, appraisals, rehabilitations and sales of foreclosed properties.
- Closely collaborated with project members to identify and quickly address problems.
- Guided organizational technology strategy and roadmaps.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
Education
Bachelor of Arts - Business
University of Maryland-University College
Rockville Maryland 05.2006
Associate of Arts - Business Communications
Montgomery College
Rockville, MD05.2004
Skills
- Supplier Monitoring
- Originality and Creativity
- Finance and Accounting Oversight
- Sales Promotion
- Department Oversight
- Time Management
- Shift Scheduling
- Corrective Actions
- Focus and Follow-Through
- Problem Anticipation and Resolution
- Improvement Plans
- Recruiting and Hiring
- Human Resources Oversight
- Customer Service
- Business Leadership
Accomplishments
- Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
- Sales and Promotion - Achieved status as one of the top 5 store sales performers in the region and top 100 in the organization. Assisted in planning and executing
- Eco-System of learning and developmental growth that provides organizational talent.
Timeline
Store Manager/Corporate
Dicks Sporting Goods
04.2010 - Current
Store Manager, Sterling VA
Staples Stores Inc
08.2006 - 04.2010
Assistant Store Manager
Spring
11.2005 - 08.2006
Asset Manager
Fannie Mae
10.2004 - 11.2005
Bachelor of Arts - Business
University of Maryland-University College
Associate of Arts - Business Communications
Montgomery College
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