Brian Moylan

Primary responsibility is to ensure that assigned networks (wireless and wireline), systems and services meet established performance, reliability and security standards. Support break/fix and service recovery when there are failures or other network anomalies impacting our individual customers or systems. They manage the day-to-day operations and maintenance of the Network facilities. Activities and provide operational and logistical support to Network teams deployed in the field.
* Lead the development and implementation of network operations projects and deliverables for the company's technical organizations.
* Collaborate with others to analyze and determine the business needs and/or execute on the delivery of the organization's strategies and goals.
* Develop and manage the strategy and vision of the organization, developing methods and procedures to ensure the completion and effectiveness of network operations.
* Drive continuous improvement, leveraging the latest industry knowledge and methods in network operations.
* Ensure the organization meets the metrics including administrative, auditory, and KPIs.
* Make recommendations regarding the hiring, firing, advancement, performance, promotion or any other change of status of team members. Assess employee performance, hold employees accountable, take appropriate corrective actions, and train and provide ongoing direction and feedback to team members.

Primary responsibility is to ensure that assigned networks (wireless and wireline), systems and services meet established performance, reliability and security standards. Support break/fix and service recovery when there are failures or other network anomalies impacting our individual customers or systems. They manage the day-to-day operations and maintenance of the Network facilities. Activities and provide operational and logistical support to Network teams deployed in the field.
* Lead the development and implementation of network operations projects and deliverables for the company's technical organizations.
* Collaborate with others to analyze and determine the business needs and/or execute on the delivery of the organization's strategies and goals.
* Develop and manage the strategy and vision of the organization, developing methods and procedures to ensure the completion and effectiveness of network operations.
* Drive continuous improvement, leveraging the latest industry knowledge and methods in network operations.
* Ensure the organization meets the metrics including administrative, auditory, and KPIs.
* Make recommendations regarding the hiring, firing, advancement, performance, promotion or any other change of status of team members. Assess employee performance, hold employees accountable, take appropriate corrective actions, and train and provide ongoing direction and feedback to team members.

Primary responsibility is to ensure that assigned networks (wireless and wireline), systems and services meet established performance, reliability and security standards. Support break/fix and service recovery when there are failures or other network anomalies impacting our individual customers or systems. They manage the day-to-day operations and maintenance of the Network facilities. Activities and provide operational and logistical support to Network teams deployed in the field.
* Lead the development and implementation of network operations projects and deliverables for the company's technical organizations.
* Collaborate with others to analyze and determine the business needs and/or execute on the delivery of the organization's strategies and goals.
* Develop and manage the strategy and vision of the organization, developing methods and procedures to ensure the completion and effectiveness of network operations.
* Drive continuous improvement, leveraging the latest industry knowledge and methods in network operations.
* Ensure the organization meets the metrics including administrative, auditory, and KPIs.
* Make recommendations regarding the hiring, firing, advancement, performance, promotion or any other change of status of team members. Assess employee performance, hold employees accountable, take appropriate corrective actions, and train and provide ongoing direction and feedback to team members.

Managed a diverse team of 20+ Field Technicians responsible for installing, repairing, and maintaining outside plant copper and fiber services for our customers. Safety, quality issues, workforce performance, feedback and training, and labor relations will all be on your radar. And you’ll be pushing your team and yourself to find ways to improve business results every day.

· Leading, motivating, developing and mentoring your Field Technicians.

· Developing action plans to mitigate service issues.

· Proactively collaborating with labor/union.

· Removing barriers and solving problems to help your team be productive.

-Act as a point of reference and resource for all director, manager and supervisor and inquires for the New England central office and network installation teams.-Develop, test and implement new methods and procedures and processes for respective teams within the New England footprint to improve daily manager, supervisor and technician role responsibilities. -Partner with various Verizon organizations and teams to improve relationships between departments.-Worked to deploy Performance Plus training to the New England Central Office and Network Installation teams.-Was the New England SPOC for several SME focus initiatives such as dark fiber, force to load and front line redeisgn programs that would be deployed in the New England region.-Developed new "dark fiber" testing process which was tested and implemented to the central office and network installation teams in New England.-Worked directly with New England director and managers on key initiatives such as DMS stray voltage program as well as Juniper MX960 FiOS card replacement program for the New England area.-Represented New England area teams on KPI requirements.

Supervise and manage all Verizon Wireline Central Office operations for the Southeastern Massachusetts area•

Responsibility for managing 20 direct reporting associate employees as well interacting with non-direct reporting associates daily in the city of Boston and surrounding metropolitan areas.

•Manage Central Office work load pertaining to installation orders of various telecommunication services such as optical, Ethernet, high and low bandwidth and T-1 circuits and ensure installations are completed on or prior to customer in service date

.•Responsible for overseeing timely resolution of customer effecting service events or outages.

•Schedule and supervise all preventative maintenance routine work to ensure network reliability and efficient network performance in order to prevent customer service disruption.

•Heavy involvement with the Network Transformation team assisting and aiding in the retirement of DMS 100 switch in Hanover, Massachusetts as well as a 5E switch in Stoughton Massachusetts

.•Responsibility for the on time completion of all FTTP video and data hub installation orders required to provide FIOS service to hub locations for customer deployment

.•Ensure associate readiness for all network operations central office installation and maintenance actives.

•Frequent interaction and partnering with IOF engineering department in the construction and provisioning of current and future Network Transformation projects in the Southeastern Massachusetts area.

•Daily involvement with other Verizon Wireline organizations and departments such as OCO and MCO and their management and associate personnel in relation to installation and maintenance requests.

•Assists and aids in the scheduling of customer requested and network required transport circuit rolls and migrations in any time of three shift period.

•Supervise and manage all Verizon Wireline Central Office operations for the Boston Metro area •Responsibility for managing 18 direct reporting associate employees as well interacting with non-direct reporting associates daily in the city of Boston and surrounding metropolitan areas

.•Manage Central Office work load pertaining to installation orders of various telecommunication services such as optical, Ethernet, high and low bandwidth and T-1 circuits and ensure installations are completed on or prior to customer in service date.

•Responsible for overseeing timely resolution of customer effecting service events or outages.

•Schedule and supervise all preventative maintenance routine work to ensure network reliability and efficient network performance in order to prevent customer service disruption

.•Heavy involvement with the Boston One Fiber and Boston FIOS fiber installation project and fiber service deployment

.•Responsibility for the on time completion of all Boston Fiber video and data hub installation orders required to provide FIOS service to hub locations for customer deployment

.•Ensure associate readiness for all network operations central office installation and maintenance actives

.•Frequent interaction and partnering with IOF engineering department in the construction and provisioning of current and future Network Transformation projects in the City of Boston and its surrounding cities and towns.

•Daily involvement with other Verizon Wireline organizations and departments such as OCO and MCO and their management and associate personnel in relation to installation and maintenance requests.

•Assists and aids in the scheduling of customer requested and network required transport circuit rolls and migrations in any time of three shift period.

•Monthly interaction with members of Verizon sales and large business departments in relation to the installation and maintenance of Verizon services for several universities and colleges in the Boston area.

•Partnering with members of Verizon Wireless field operations in the installation and deployment of Verizon Wireless dark fiber and high bandwidth circuits

•Assist supervisors and associates in surrounding areas regarding provisioning requests and network maintenance troubles and events.

•Worked with staff and other departments in developing better and more efficient policies and procedures for timely completion of provisioning and customer service effecting events.

•Oversees and monitors Central Office locations pertaining to integrity security and real estate concerns and issues of central office locations to ensure network reliability.

•Frequently covers Boston Metro 2nd level manager as requested and needed.

Managed and supervised 16 direct associate reports as well as 15 non direct associates for Verizon Wireline’s special service and field operations for the Boston Metro area.

•Oversaw and managed all installation, maintenance and routine work for optical, Ethernet, high and low bandwidth, T1 circuits as well as DSL and POTS services.

•Worked closely with managers and associates of the OCO provisioning group on the installation of high level telecommunication services at customer premise locations

.•Partnered with members of the MCO maintenance group on customer effecting service incidents and outages at customer locations.

•Assisted in developing and maintaining a process for resolving chronic troubles for customers using certain services such as copper T1’

.•Managed special service field associates who were responsible for maintaining Boston Police, Boston Fire and Boston EMS E911 PSAP stations.

•Worked with Verizon health and safety groups to ensure outside associates where trained and knowledgeable regarding safe working practices and procedures.

•Supervise and manage all Verizon Wireline Central Office operations for the Boston Metro area •Responsibility for managing 18 direct reporting associate employees as well interacting with non-direct reporting associates daily in the city of Boston and surrounding metropolitan areas

.•Manage Central Office work load pertaining to installation orders of various telecommunication services such as optical, Ethernet, high and low bandwidth and T-1 circuits and ensure installations are completed on or prior to customer in service date.

•Responsible for overseeing timely resolution of customer effecting service events or outages.

•Schedule and supervise all preventative maintenance routine work to ensure network reliability and efficient network performance in order to prevent customer service disruption

.•Heavy involvement with the Boston One Fiber and Boston FIOS fiber installation project and fiber service deployment

.•Responsibility for the on time completion of all Boston Fiber video and data hub installation orders required to provide FIOS service to hub locations for customer deployment

.•Ensure associate readiness for all network operations central office installation and maintenance actives

.•Frequent interaction and partnering with IOF engineering department in the construction and provisioning of current and future Network Transformation projects in the City of Boston and its surrounding cities and towns.

•Daily involvement with other Verizon Wireline organizations and departments such as OCO and MCO and their management and associate personnel in relation to installation and maintenance requests.

•Assists and aids in the scheduling of customer requested and network required transport circuit rolls and migrations in any time of three shift period.

•Monthly interaction with members of Verizon sales and large business departments in relation to the installation and maintenance of Verizon services for several universities and colleges in the Boston area.

•Partnering with members of Verizon Wireless field operations in the installation and deployment of Verizon Wireless dark fiber and high bandwidth circuits

•Assist supervisors and associates in surrounding areas regarding provisioning requests and network maintenance troubles and events.

•Worked with staff and other departments in developing better and more efficient policies and procedures for timely completion of provisioning and customer service effecting events.

•Oversees and monitors Central Office locations pertaining to integrity security and real estate concerns and issues of central office locations to ensure network reliability.

•Frequently covers Boston Metro 2nd level manager as requested and needed.

•Managed all Central Office locations for in Boston-Metro area during the evening hours of 4pm-12am as well as on call coverage for the overnight hours.

•Supervised 13 direct associates in the Boston-Metro area as well as overseeing other non-direct associates working the Massachusetts area

.•Responsible for overseeing timely resolution of customer effecting service events or outages.

•Schedule and supervise all preventative maintenance routine work to ensure network reliability and efficient network performance in order to prevent customer service disruption

•Work closely with the dispatch centers to ensure that troubles are handled correctly and in a timely fashion.

•Provide a single point of contact for Central Office Technicians to obtain information about trouble issues and support they may need

•Responsibility for managing 14 direct reporting associate employees as well interacting with non-direct reporting associates daily in the Cambridge area as well surrounding city and towns.

•Manage Central Office work load pertaining to installation orders of various telecommunication services such as optical, Ethernet, high and low bandwidth and T-1 circuits and ensure installations are completed on or prior to customer in service date

.•Responsible for overseeing timely resolution of customer effecting service events or outages

.•Ensure training is took place for reporting associates regarding current and future Verizon equipment and services.

•Install, maintain and repair connections on wire distributing frames•

Test, adjust and/or repair central office equipment and facilities used in switching, trunking and special services

•Review and interpret service orders, word documents, trouble reports, circuit diagrams and follow standard practices with regards to installation and repair

•Utilize computer access terminals to communicate with online databases for testing and receiving work assignments

•Communicate with appropriate field or other designated organizations for testing or repairing purposes

•Test facilities and equipment on which trouble has been reported, analyze trouble conditions and determine work to be done

•Coordinate testing of customer lines and equipment with tester or another designated employee