Brian Mullaney
North Bennington,VT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
41
41
years of professional experience
Work History
Employee Engagement & Workplace Culture
Silver Therapeutics
North Bennington, VT
04.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Regional Manager
Silver Therapeutics
North Bennington, Vermont
03.2022 - 04.2023
- Managed regional operations for pharmaceutical distribution and compliance.
- Led team meetings to align goals and address operational challenges.
- Developed training programs for new employees on product knowledge.
- Oversaw regional operations ensuring compliance with company policies.
- Led team meetings to align on strategic objectives and initiatives.
- Developed training programs to enhance staff performance and skills.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Created and maintained relationships with key customers in the region.
- Provided mentorship and coaching to staff members throughout the region as needed.
General Manager
Silver Therapeutics
Williamstown, MA
07.2019 - 03.2022
- Encouraged, trained and disciplined employees to maximize performance.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
- Managed scheduling for 20 employees to ensure optimal productivity.
- Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
- Motivated and led team members to work together to achieve targets.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Consistently complied with company policies and government regulations.
STORE MANAGER
MT. KISCO SEAFOOD
MT. KISCO, NEW YORK
07.1985 - 06.2019
Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Contributed to merchandising ideas at meetings. Ordering fresh seafood on a daily basis from a variety of purveyors. Checking and maintaining high quality of freshness on daily basis.
Developed a series of unconventional employee activities to maintain happiness and togetherness.
- Processed shipments and maintained stock shelf organization.
- Assessed, optimized and elevated operations to target current and expected demands.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Updated store pricing, signage and merchandising based on current promotions.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Hired, trained and managed team of 22 associates, including evaluating performance and enforcing disciplinary actions.
- Oversaw inventory management to minimize waste.
- Supported management in exceeding customer service and quality standards.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
- Addressed customer inquiries and resolved complaints.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Interviewed, hired, supervised and trained 15 employees and instituted mentoring program to develop skills, leadership and employee excellence.
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Education
Skills
- Retail inventory management
- Accurate cash handling
- Store opening and closing procedure
- Store operations
- Outstanding communication skills
- Exceptional leader
- Conflict resolution skills
- Team-oriented
- Recruiting and interviewing
- Highly reliable
- Store maintenance
- Shipping and receiving
- Active listener
- Friendly and outgoing
- Team player
- Organized
- Wholesale orders to variety of local restaurants
- Employee engagement
- Employee training
- Policy writing
- Inventory management
- Business development
- Operational compliance
- Customer relationship management
- Team leadership
- Performance evaluation
- Conflict resolution
- Effective communication
- Problem solving
- Customer relations
- Flexible and adaptable
- Relationship building
- Public speaking
- Remote office availability
- Customer service
Interests
Music{including playing in my own band for 35 years-writing and organizing fellow band members}Baseball-an intense love affair both as a fan and player through High School and softball for many years after.YogaSports in generalPaddle Tennis{ in charge of Town Team-Captain}Coaching-coach of both of my kids various youth teams.
Additional Information
In the spring of 2015,I acquired Breakwater Fish & Lobster Company located in Brewster, Massachusetts.I became owner for a full year before selling the building and business.My year was truly enriching as I fulfilled a dream of becoming an owner of my own business. I would consider my year to be an experience unparalleled by anything that I've previously done.Unfortunately ,my business could not continue because of the inability to move my family to Cape Cod. My wife had a business located in Westchester, NY which had been sold until the buyer got cold feet. So, in an effort to keep the family together,I luckily found an appropriate buyer for Breakwater Fish& Lobster and returned back to Westchester,NY and the managerial position at Mt. Kisco Seafood.
Timeline
Employee Engagement & Workplace Culture
Silver Therapeutics
04.2023 - Current
Regional Manager
Silver Therapeutics
03.2022 - 04.2023
General Manager
Silver Therapeutics
07.2019 - 03.2022
STORE MANAGER
MT. KISCO SEAFOOD
07.1985 - 06.2019