Brian M Williams
Houston,Texas
Summary
Detail-oriented and proactive specialist with extensive experience in data management, technical support, and customer service across various industries, including autonomous vehicle technology, oil & gas & energy. Proven track record of conducting system diagnostics, managing and organizing large datasets, and ensuring operational efficiency through effective problem-solving and technical expertise. Adept at maintaining data integrity, ensuring safety in high-stakes environments, and providing exceptional customer service. Strong communication skills and a collaborative approach to training and supporting team members.
Overview
11
11
years of professional experience
Work History
Senior Autonomous Vehicle Test Operator
Cruise LLC
07.2023 - Current
- Served as the primary contact for engineering demonstrations.
- Managed and coordinated special test requests for supervised autonomy.
- Contributed to the improvement of training processes for newly hired Autonomous Vehicle Test Operators and Driverless Support Specialists.
Data Specialist
Core Laboratories
10.2022 - 06.2023
- Responsible for uploading well site and laboratory data in numerical, written and image format to web-enabled Oracle database, RAPID
- Communicated data results with supervisors through SharePoint in regard to new and existing requests
- Manipulated data for well logs, reports and geological/petrophysical entries
Records Specialist
TC Energy
07.2019 - 01.2022
- Responsible for maintaining and organizing various records within Sharepoint and reporting any issues to the Operations Manager
- Performed indexing and quality control in relation to file uploads within document capture software
- Assisted in providing training to new and incoming associates and providing them with important information as part of procedures
Data Entry Clerk
United Airlines, Inc.
02.2017 - 01.2018
- Handled the retrieval and return of company records stored at offsite facilities while ensuring confidentiality and security of applicant personal data
- Provided superior customer service when serving as a link between management to employees by handling questions and helping resolve work-related issues
- Undertook various administrative tasks such as sorting, filing, and responding to correspondence in regards to personal file requests
Customer Service Representative
Cameron International
09.2013 - 12.2015
- Structured auto-discounts using validity dates for the completion of an annually updated company pricing discount list
- Managed new incoming customer requests to coordinate the arrangement of pricing hierarchies for urgent adjustments in regards to discount revisions
- Performed extensive research on requested companies in order to properly structure the pricing hierarchies when creating customers within SAP
Education
38 Credits Towards International Business -
Houston Community College
Katy, TX12.2010
High School Diploma -
James E. Taylor High School
Katy, TX03.2008
Skills
Timeline
Senior Autonomous Vehicle Test Operator
Cruise LLC
07.2023 - Current
Data Specialist
Core Laboratories
10.2022 - 06.2023
Records Specialist
TC Energy
07.2019 - 01.2022
Data Entry Clerk
United Airlines, Inc.
02.2017 - 01.2018
Customer Service Representative
Cameron International
09.2013 - 12.2015
38 Credits Towards International Business -
Houston Community College
High School Diploma -
James E. Taylor High School
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