Professional Leader
Brian Mysko
Velocity, A Managed Services Company
Toledo,OH
Summary
Dynamic leader with a proven track record of driving exceptional improvements through transformative product, service, and organizational initiatives. Expertise in addressing complex challenges while cultivating customer-centric teams that enhance bottom-line results. Demonstrated success in launching integrated technical and business solutions that reinvigorate organizations, resulting in increased profitability, efficiency, and streamlined processes. A motivating mentor dedicated to empowering individuals to achieve professional excellence and personal growth, fostering a culture of continuous improvement and innovation.
Work History
Manager – VoIP Engineering & Voice NOC
2 Years 10 Months- Company Overview: Velocity is a managed services provider that creates customized, best-in-class solutions by integrating the latest technologies into its product offerings in the retail, hospitality, healthcare, and entertainment industries. Velocity also manages digital signage and DOOH media solutions within the same verticals.
- With 20 years of experience and knowledge in Telecommunications and Information Technology, I was hired by Velocity to lead the Voice Department through pains associated with the rate of recent growth. Reported to Velocity’s Vice President of Information Technology and Operations. Working 95% remote.
- Responsibilities include:
- Project management of all day-to-day and product development activities associated with the implementation, delivery, and support of voice services. Built a robust project tracker for voice services that was used by the PMO and entire IT Organization for all project management activity.
- Worked as a liaison between the VoIP Engineers, Customer Success Managers, Provisioning Team, Support/ Voice NOC, Third Party Vendors, and the Leadership Team.
- Created and facilitates the Velocity Voice Council which was designed to “Move the Needle” pertaining to Voice Services. The objective of this council was to define best practices, system improvement needs, lessons learned, product development, process refinement, removal of information silos, foster better internal and external communication, improve working relationships / reduce stress, build culture, enhance customer experience; empower and engage employees, establish key performance metrics, reduce time to install, and share knowledge/experience. This council has been acknowledged by the executive leadership team for the contributions and progress this team is making to the organization.
- Performed solution designs, Asterisk PBX provisioning, endpoint configurations, Tier 3/4 escalations, product development, proof of concept and interoperability testing, systems maintenance, troubleshooting of POTs and VoIP services.
- Inaugural member of Velocity’s Diversity, Inclusion, and Belonging Council. Personally selected by Velocity’s Chief People Officer.
- Developed, launched, and lead the Plain Old Telephone System (POTS) replacement initiative which was the largest program for Velocity to date. This program replaced outdated costly POTS landlines with VoIP solutions saving customers millions of dollars.
IT Project Coordinator
1 Year 3 Months- Company Overview: Fortune 500 Petroleum Company headquartered out of Findlay, Oh. Largest US Refiner with 16 Refineries producing more than 3 million barrels of crude oil per day, 13,000 miles of pipeline, 120 terminals, and over 10,000 retail locations.
- Lead on a $9 million project to remediate the IT Infrastructure of a newly acquired 250 site oil company to Marathon Petroleum’s (MPC) standards. This project was on time and within budget until Covid-19 sidelined the project. Responsibilities include:
- Assembled and trained a team of travelling (95% travel) direct report IT Field Support Technicians.
- Performed site surveys to all the legacy Andeavor Oil sites which were purchased by MPC in Nov. 2018. In most cases my project was the first interaction with these sites by any member of MPC. These site surveys include documenting every aspect of the IT infrastructure including site details, network equipment inventory lists, safety and security checks, Visio network diagrams, rack elevation drawings (Visio), site floorplans (Visio); HVAC, power, and environmental reports, photographic and video files, and cable/connectivity labels.
- Perform gap analysis’ against MPC Standards to determine the remediation needs for all 250 sites.
- Ordered and cataloged the configurable and non-configurable equipment needed for each remediation.
- Created Statement of Works (SoW’s) for the remediation work needed to standardize the IT Infrastructure at each site.
- Assigned IT Field Support resources to facilitate the remediation.
- Scheduled the remediations with the site point of contact, IT Leadership, Field Support Techs, NOC center, 3rd Party vendors, and various other business units.
- Performed and documented post-remediation network tests for service acceptance.
- Updated all documentation to reflect new IT infrastructure to be used for on-going IT support.
Manager – Sales Engineering
2 Years 10 Months- Company Overview: Dominant communications provider in areas of OH and Michigan. Delivering high-quality voice, video, data, and computing solutions servicing > 15,000 business customers. Formerly branded as Buckeye TeleSystem.
- Reported to Vice President of Telesystem. Developed and led team to achieve multiple high-visibility objectives, including creating strategies and tactical plans to align customer IT to business units, composing RFI/RFP responses for projects out to bid, developing IT policies and procedures, implementing voice, data, and computing solutions, driving standardization of other existing systems and master data, and onboarding “greenfield” customer locations.
- Received accolades for achieving top scores in team satisfaction and engagement over 3 consecutive years, increasing average team score from 88% to 94%. Achieved zero negative turnover and increased department size 300%.
- Orchestrated company’s first $10M single customer sale, implementing isolated layer 2 fully redundant networks for voice and data traffic for a major medical provider across Northwest OH and Southeast Michigan with 150+ sites.
- Developed product offerings for redundant Data Centers and managed computing in Toledo, OH and Monroe, Michigan.
- Sales Engineered 180+ cell tower contract with Verizon Wireless.
- Negotiated contracts with third-party vendors to outsource endpoint equipment responsibilities.
- Developed a team of Sales Engineers regularly defined as the “backbone” of the company by many Executives, including the President of Telesystem.
- Ensured high quality customer experience throughout the sales, design, implementation, testing, training, and post-installation troubleshooting cycles.
Supervisor – Sales Engineering
3 Years 1 Month- Company Overview: Same company as described above. Transitioned branding to “TeleSystem in 2014.”
- Reported to Directors of Sales and Customer Service. Ensured delivery of projects on time and within allocated budgets. Managed relationships with inside and outside sales agents and channel partners. Composed RFI/RFP responses for projects out for bid.
- Consulted with customers about all their telecommunications needs, assisted the Sales Team on securing contracts, managed the order process, designed specific product offerings and delivery solutions, project managed the implementation and deployment process, acted as customer liaison, delivered customer training and education, and provided Tier I post installation troubleshooting.
- Introduced KPI/KIR reporting structure to measure performance of Sales Engineering Team. These reports became standard throughout all operational teams.
- Defined internal processes and practices for ordering and delivery of all products within the product portfolio.
- Instituted commission and merit programs to provide additional incentives for sales and performance.
- Collaborated with existing customers about their experiences and how the relationship could be improved.
- Documented Best Practices which were used to define expectations between the customer, vendors, service providers, contractors, and company.
- Developed and documented training and user education collateral.
- Focused on removing operational silos between functional departments.
- Other positions held within Buckeye Telesystem include:
- Sales Engineer (09/2009 – 06/2011)
- WAN/Data Engineer (05/2007 – 09/2009)
- NOC Technician (08/2004 – 05/2007)
- Master Controller (07/2002 – 08/2004)
Education
Business Administration & Information Systems Operational Management
Architecture & Construction Management
Skills
Management
Data Systems Engineering
Leadership & Mentoring
Financial Analysis & Budgeting
Organizational Improvements
Demonstrations & Training
Solving & Troubleshooting
Planning and Execution
Logistics
Service Delivery
Customer Service Centric
Team Leadership
Time Management
Excellent Verbal and Written Communication
Complex Problem-Solving Ability
Staff Training and Development
Documentation and Reporting
Relationship Building
Strategic Project Planning
Operations Management
Project Management
Policy Implementation
Workforce Management
Product Management
Budget Control
Business development
Emergency Response
Contract Management
Coaching and Mentoring
Policy and Procedure Development
Risk Management
Data Analysis
Vendor & Partnership Development
Change Management
Regulatory Compliance
Cross-Functional Team Management
Networking Strategies
Teamwork and collaboration
MS Office & Computer Skills
Problem Resolution
Work Planning and Prioritization
Customer Relationship Management
Process Improvement
Certification
- Successfully completed the following professional training classes:
- The Oz Principle Certification (Roger Connors, Tom Smith, & Craig Hickman)
- Project Management – NTSI
- Diversity in the Workplace Certification
- The Legal Side of Management
- Sales Strategy Workshop
- Good to Great Certification (Jim Collins)
- Certified Telecommunications Network Specialist (CTNS)
- Myers Briggs Type Indicator (MBTI) Certified Practitioner
- BroadSoft Hosted VoIP Certification
Military Experience
- United States Army/Army Reserves (08/1991 – 07/2001)
- Platoon Leader of 65 male and female soldiers. Dual specializations in Logistics and Infantry. Rated highest in class for Primary Leadership Disciplinary Course (PLDC). Slotted in an E7 position while being an E5 (highest being an E9). Received Army Commendation Metal (ARCOM) for meritorious service in El Salvador while member of 983rd Combat Engineering Battalion.
Timeline
Manager – VoIP Engineering & Voice NOC
Velocity, A Managed Services Company
11.2020 - 09.2023Read More
IT Project Coordinator
Marathon Petroleum Company
03.2019 - 06.2020Read More
Manager – Sales Engineering
TeleSystem
07.2014 - 05.2017Read More
Supervisor – Sales Engineering
Buckeye TeleSystem
06.2011 - 07.2014Read More
Bowling Green State University
Architecture & Construction Management
Read More
University of Toledo
Business Administration & Information Systems Operational Management
Read More