Brian Nalepa
Stamford,CT
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
Work History
Service Director
Subaru Stamford
11.2020 - Current
- Increased service production and efficiency by 30% while increasing NPS score by 12%
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Spearheaded initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals.
- Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
- Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
- Introduced innovative solutions to streamline internal processes which resulted in enhanced overall efficiency.
- Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
- Implemented training programs for staff development, enhancing skills and knowledge for improved overall performance.
- Resolved escalated client issues promptly and effectively by leveraging strong interpersonal skills and sound judgment in decision making processes.
- Analyzed customer feedback data to identify trends and areas of improvement in the delivery of services provided.
Service Director
Kia Of Stamford
09.2016 - 04.2024
- Member of the KMA Service Advisor Board from 2017 to 2020
- Increased shop production by 35% to increase departmental profits for Service and Parts.
- After first 6 months achieved dealership DSA Level A status.
- Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
- Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
Service Technician
Classic Audi
01.2012 - 09.2016
- Maintained a shop proficiency of over 92% with a production efficiency of 130%
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Assistant Shop Foreman
New Country Audi of Greenwich
04.2004 - 01.2012
- Assisted in helping 25 technicians with diagnostic direction to maintain customer satisfaction.
- Enhanced shop efficiency by delegating tasks and managing workload distribution among team members.
- Inspected completed repairs to promote thorough and quality work.
- Resolved conflicts among team members effectively and professionally while fostering a positive working environment.
- Mentored junior staff members, assisting them in developing their technical skills and knowledge base.
- Assisted in the hiring process by interviewing candidates, evaluating performance during probationary periods, and providing constructive feedback for improvement.
Education
Certificate of Completion - Service Manager Training
M5 Management Services
Norwood, MA12.2022
Audi Expert Certification - Audi Technician
Audi Academy
Glendale Heights, IL03.2004
Certificate of Automotive Technology - Automotive Technology
Universal Technical Institute of Illinois
Lisle, IL10.2003
High School Diploma -
Thornton Fractional North High School
Calumet City, Illinois06.2002
Skills
- Team Leadership
- Strategic Planning
- Performance Analysis
- Team Collaboration
- Team training and development
- Attention to Detail
- Multitasking
- Reliability
Timeline
Service Director
Subaru Stamford
11.2020 - Current
Service Director
Kia Of Stamford
09.2016 - 04.2024
Service Technician
Classic Audi
01.2012 - 09.2016
Assistant Shop Foreman
New Country Audi of Greenwich
04.2004 - 01.2012
Certificate of Completion - Service Manager Training
M5 Management Services
Audi Expert Certification - Audi Technician
Audi Academy
Certificate of Automotive Technology - Automotive Technology
Universal Technical Institute of Illinois
High School Diploma -
Thornton Fractional North High School
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