Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Area Manager
Enterprise Mobility
12.2022 - Current
Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Transformed underperforming teams into productive, profitable teams.
Resolved conflicts promptly to promote positive environment for customers.
Branch Manager
Enterprise Mobility
03.2021 - 12.2022
Maintained friendly and professional customer interactions.
Assessed employee performance and developed improvement plans.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Engaged employees in business processes with positive motivational techniques.
Assistant Branch Manager
Enterprise Mobility
10.2019 - 03.2021
Trained and developed new team members in alignment with branch service standards and objectives.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Management Trainee
Enterprise Mobility
10.2018 - 10.2019
Gained knowledge of company policies, protocols and processes.
Handled day-to-day customer or client questions via telephone or email.
Acted with integrity, honesty and knowledge to promote culture of company.
Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.