Trannie Fay Early
Pine Bluff,AR
Summary
Dedicated and qualified professional with history of meeting company goals. Detailed-oriented and efficient with strengths in leadership, organization and success in teaching new concepts and improving performance.
Overview
30
30
years of professional experience
Work History
Supervisor
Comcast
Greenwood Village, CO
08.2015 - 07.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked with management team to implement proper division of responsibilities.
- Consistently exercised independent judgement and discretion in matters of importance.
- Handled customer complaints and resolved issues to meet needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Adjusted job assignments and schedules to keep pace with dynamic business needs.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Evaluated employee performance and coached to improve areas of weakness.
Customer Account Executive, Product Agent
Comcast
Greenwood Village, CO
07.2000 - 08.2015
- Supported new product launches.
- Researched, corrected and posted customer addresses to records database.
- Supported team by contacting local market county offices to resolve address issues.
- Built rapport with Comcast external regional markets and telephony competitors by providing fast and knowledgeable service.
Medical Assistant
Surgical Consultants
Aurora, CO
03.1994 - 07.2000
- Single point of contact in satellite office.
- Coordinated surgeon's schedule.
- Scheduled daily patient visits and surgical procedures.
- Performed clerical duties, such as data entry, answering phones, filing and helping patients with diverse needs.
- Arranged surgeries with hospitals, surgical centers, surgical assistants and confirmed times with patients as well as prepared consent forms.
- Contacted insurance companies to authorize procedures, treatments, certifications and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Secondary Science Teacher
Little Rock School District
Little Rock, AR
02.1988 - 06.1991
- Planned, developed and executed lessons reflecting middle school curriculum and the state's core educational standards.
- Demonstrated positive and effective classroom management skills by keeping classroom environment consistent and focused on learning.
- Communicated with students and parents regarding academic progress, assignments to boost student success.
- Offered clear and constructive student discipline, discouraging inappropriate behavior.
- Coordinated and collaborated with other faculty members during lesson plan development.
Education
Bachelor of Science - Biology Teacher Education
University of Arkansas At Pine Bluff
Pine Bluff, ARSkills
- Leadership
- Communication
- Coach
- Adaptability
- Strong Work Ethic
- Organization
- Priority Management
- Medical Scheduling and Record Documentation
- Customer Service
- Resolving Complaints
Timeline
Supervisor
Comcast
08.2015 - 07.2018
Customer Account Executive, Product Agent
Comcast
07.2000 - 08.2015
Medical Assistant
Surgical Consultants
03.1994 - 07.2000
Secondary Science Teacher
Little Rock School District
02.1988 - 06.1991
Bachelor of Science - Biology Teacher Education
University of Arkansas At Pine Bluff