Brian Newcomb
Interlochen,MI
Summary
Dynamic leader with a proven track record at Northern Lakes CMHA, excelling in crisis management and staff development. Expert in problem-solving and strategic planning, I fostered strong client relationships and implemented innovative resource allocation strategies, enhancing operational efficiency and team performance. Committed to driving organizational success through effective communication and mentorship.
Overview
25
25
years of professional experience
Work History
Director of Recipient Rights
Northern Lakes CMHA
03.2021 - Current
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
Correctional Sergeant
Grand Traverse County Sheriff Office
03.2005 - 02.2021
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Created Crisis Intervention Team to assist individuals experiencing mental illness with deescalation techniques to resolve volatile situations peacefully.
- Completed daily work report sheets and delegated tasks to employees.
- Handled inmate counts and searches for missing inmates.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Responded to emergency situations and provided first aid following facility guidelines.
- Resolved issues and disputes between inmates professionally and respectfully.
- Participated in development of correctional policies and procedures.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Auto Parts Manager
Bill Marsh Auto Group
05.2000 - 02.2005
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Supervised and trained staff on product knowledge and customer service.
- Provided timely, insightful and accurate reports to upper management.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
No Degree - School of Criminal Justice Staff And Command
Michigan State University
East Lansing, MI06-2019
No Degree - Firefighting
Lansing Community College
Lansing, MI08-1993
Skills
- Problem-solving
- Business development
- Government relations
- Staff development
- Strategies and goals
- Goal setting
- Crisis management
- Creativity and innovation
- Task delegation
- Hiring and retention
- Conflict resolution
- Financial planning
- Business planning
- Time management
- Verbal and written communication
Timeline
Director of Recipient Rights
Northern Lakes CMHA
03.2021 - Current
Correctional Sergeant
Grand Traverse County Sheriff Office
03.2005 - 02.2021
Auto Parts Manager
Bill Marsh Auto Group
05.2000 - 02.2005
No Degree - School of Criminal Justice Staff And Command
Michigan State University
No Degree - Firefighting
Lansing Community College
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