Detail-oriented audio engineer with strong audio mixing proficiency and exceptional customer service skills. Committed to delivering high-quality sound experiences while enhancing guest engagement in dynamic environments.
Overview
10
10
years of professional experience
Work History
Audio Engineer
MTP Entertainment
Hanoi, Vietnam
03.2023 - Current
Operated audio mixing consoles to ensure optimal sound quality during live events.
Collaborated with artists and producers to develop unique soundscapes for recordings.
Conducted routine maintenance on audio equipment, enhancing reliability and performance.
Edited and mastered tracks using industry-standard software, ensuring professional-grade output.
Server
Tap 42
Miami, FL
12.2022 - 11.2023
Delivered exceptional customer service, ensuring a welcoming and enjoyable dining experience.
Managed multiple tables efficiently, enhancing guest satisfaction through attentive service.
Collaborated with kitchen staff to coordinate timely food delivery and maintain quality standards.
Front Desk Agent
Marriott Vacation Club
Miami, FL
02.2019 - 01.2020
Delivered exceptional guest service, ensuring satisfaction during check-in and check-out processes.
Managed front desk operations, coordinating with housekeeping and maintenance for seamless guest experiences.
Trained and mentored new front desk staff on operational procedures and customer service standards.
Streamlined reservation processes using hotel management software to enhance efficiency and accuracy.
Server
Marriott Vacation Club
Miami, FL
01.2018 - 02.2019
Provided exceptional customer service in high-volume dining environment.
Trained and mentored new staff on menu items and service standards.
Streamlined order-taking process, enhancing efficiency during peak hours.
Managed inventory levels to ensure timely stock replenishment and minimize waste.
Supervisor
Johnny Rockets Restaurant
Fort Lauderdale, FL
06.2016 - 02.2018
Supervised daily operations to ensure compliance with health and safety regulations.
Trained and mentored staff on customer service best practices and menu knowledge.
Implemented process improvements that enhanced workflow efficiency in high-volume settings.
Managed inventory levels, reducing waste through effective stock rotation strategies.