Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brian Nguyen

Miami

Summary

Detail-oriented audio engineer with strong audio mixing proficiency and exceptional customer service skills. Committed to delivering high-quality sound experiences while enhancing guest engagement in dynamic environments.

Overview

10
10
years of professional experience

Work History

Audio Engineer

MTP Entertainment
Hanoi, Vietnam
03.2023 - Current
  • Operated audio mixing consoles to ensure optimal sound quality during live events.
  • Collaborated with artists and producers to develop unique soundscapes for recordings.
  • Conducted routine maintenance on audio equipment, enhancing reliability and performance.
  • Edited and mastered tracks using industry-standard software, ensuring professional-grade output.

Server

Tap 42
Miami, FL
12.2022 - 11.2023
  • Delivered exceptional customer service, ensuring a welcoming and enjoyable dining experience.
  • Managed multiple tables efficiently, enhancing guest satisfaction through attentive service.
  • Collaborated with kitchen staff to coordinate timely food delivery and maintain quality standards.

Front Desk Agent

Marriott Vacation Club
Miami, FL
02.2019 - 01.2020
  • Delivered exceptional guest service, ensuring satisfaction during check-in and check-out processes.
  • Managed front desk operations, coordinating with housekeeping and maintenance for seamless guest experiences.
  • Trained and mentored new front desk staff on operational procedures and customer service standards.
  • Streamlined reservation processes using hotel management software to enhance efficiency and accuracy.

Server

Marriott Vacation Club
Miami, FL
01.2018 - 02.2019
  • Provided exceptional customer service in high-volume dining environment.
  • Trained and mentored new staff on menu items and service standards.
  • Streamlined order-taking process, enhancing efficiency during peak hours.
  • Managed inventory levels to ensure timely stock replenishment and minimize waste.

Supervisor

Johnny Rockets Restaurant
Fort Lauderdale, FL
06.2016 - 02.2018
  • Supervised daily operations to ensure compliance with health and safety regulations.
  • Trained and mentored staff on customer service best practices and menu knowledge.
  • Implemented process improvements that enhanced workflow efficiency in high-volume settings.
  • Managed inventory levels, reducing waste through effective stock rotation strategies.

Education

Associate of Arts -

Icon Collective
California

Skills

  • Audio mixing proficiency
  • Managing sound quality
  • Team collaboration
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Safe food handling

Languages

English
Full Professional
Vietnamese
Full Professional

Timeline

Audio Engineer

MTP Entertainment
03.2023 - Current

Server

Tap 42
12.2022 - 11.2023

Front Desk Agent

Marriott Vacation Club
02.2019 - 01.2020

Server

Marriott Vacation Club
01.2018 - 02.2019

Supervisor

Johnny Rockets Restaurant
06.2016 - 02.2018

Associate of Arts -

Icon Collective