BRIAN NUÑEZ
Summary
Dynamic professional with over 12 years of experience in managing client relationships and resolving complex issues, consistently delivering measurable results across diverse industries. Recognized for exceptional problem-solving and organizational skills, thriving in high-pressure environments while fostering collaboration within teams. A forward-thinking Senior Specialist with advanced operational and technical expertise in adept at navigating intricate challenges and driving projects to successful completion. Committed to achieving business objectives and enhancing customer satisfaction through exceptional service and strategic relationship management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Coordinator
OutcomesMTM
04.2025 - Current
- Coordinated activities and schedules of pharmacy staff to maximum efficiency and outcomes.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Closely monitored department performance metrics.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Senior Specialist
Ascensus - National Able Alliance
08.2022 - 04.2025
- Actively engage in team meetings and training sessions to stay updated on product enhancements, policy changes, and best practices. Proactively identify and address customer needs, contributing to improved productivity and service delivery.
- Consistently meet or exceed customer service metrics, including service level agreements (SLAs), handle time, and productivity goals.
- Manage a high volume of inbound calls while maintaining a professional and customer-centric approach. Adapt quickly to changes in company policies and procedures, ensuring the accurate and consistent delivery of information to clients.
- Regularly surpass individual performance targets while collaborating effectively with team members to achieve broader organizational objectives.
Benefits Operations Administrator
United Healthcare
11.2020 - 08.2022
- Enhanced member understanding of benefit options by developing clear communication materials and conducting informative meetings.
- Delivered exceptional service to United Healthcare members by addressing inquiries, resolving concerns promptly, and ensuring members fully utilize their benefits.
- Assisted in resolving complex benefits-related issues, contributing to improved member satisfaction and retention rates.
- Guided members through life-changing events, ensuring timely updates to benefits and coverage to reflect their evolving needs.
Flight Attendant
Frontier Airlines
11.2019 - 11.2020
- Supported on-time departures by assisting with efficient boarding processes and ensuring proper luggage stowage.
- Enhanced passenger satisfaction by delivering exceptional in-flight service and addressing individual needs with professionalism and care.
- Ensured cabin safety by conducting thorough pre-flight safety checks and strictly adhering to FAA regulations.
- Demonstrated flexibility and poise in managing schedule changes, delays, or challenging situations, maintaining a positive and customer-focused attitude.
- Facilitated clear and effective communication between the flight deck and cabin crew to ensure seamless flight operations.
Administration & Technical Support
IGT Corporation
01.2018 - 01.2020
- Provided technical support to vendors by identifying issues and explaining solutions to restore service and functionality.
- Analyzed user problems through troubleshooting, using test scripts, technical expertise, and targeted questioning to diagnose and resolve issues.
- Researched product-related issues and resolution strategies to effectively address customer concerns and improve support outcomes.
- Collaborated with supervisors to escalate and resolve complex customer inquiries and technical challenges in a timely manner.
- Partnered with product development teams to report bugs and recommend enhancements based on customer feedback from support interactions.
Medicare Customer Service Representative
Blue Cross Blue Shield
01.2016 - 01.2018
- Reviewed applicant data in accordance with guidelines to assess eligibility for economic assistance and support enrollment.
- Educated beneficiaries on their Medicare benefits, coverage limits, and rights, empowering them to make informed healthcare decisions.
- Collaborated with healthcare providers to ensure accurate billing and coding, facilitating smooth and efficient claims processing.
- Enhanced the customer experience by actively listening, demonstrating empathy, and providing clear, informative communication.
- Stayed informed on Medicare regulations and updates, ensuring compliance with all relevant policies and contributing to departmental effectiveness.
Education
Associate of Arts -
Valencia College
Orlando, FL01.2012
High School Diploma - undefined
Osceola High School
Kissimmee, FL05.2010
Skills
- Document & Records Management
- Problem Resolution
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Active Listening & Communication
- Bilingual: English & Spanish
- Technical Proficiency
- Salesforce CRM
- Administrative & Office Support
Certification
FAA Flight Attendant Certification
Languages
Spanish
Timeline
Pharmacy Coordinator
OutcomesMTM
04.2025 - Current
Senior Specialist
Ascensus - National Able Alliance
08.2022 - 04.2025
Benefits Operations Administrator
United Healthcare
11.2020 - 08.2022
Flight Attendant
Frontier Airlines
11.2019 - 11.2020
Administration & Technical Support
IGT Corporation
01.2018 - 01.2020
Medicare Customer Service Representative
Blue Cross Blue Shield
01.2016 - 01.2018
High School Diploma - undefined
Osceola High School
Associate of Arts -
Valencia College
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