Brian Nunn

• Obtained stock from dry, refrigerated or frozen storage areas in preparation for packaging and delivery.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Fostered positive working relationships with regular customers.
• Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
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• Maintained stock levels of cups, lids, straws and condiments throughout shift.
• Trained new staff members on company policies and procedures.

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• Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
• Offered product samples, answered questions and helped customers find items.
• Assisted customers with carry-out service.
• Delivered exceptional guest experiences through attentive service and quick response to issues.
• Collaborated with team members to achieve target results.

• Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.

• Provided primary customer support to internal and external customers.
• Collected and analyzed customer information to prepare product or service reports.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Delivered excellent customer service, resulting in consistent reports of customer satisfaction rating.
• Recorded actions taken, issues resolved and emergency information to effectively manage customer accounts.
• Developed and updated databases to handle customer data.
• Delivered prompt service to prioritize customer needs.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Resolved emergency issues over phone with 15-20 customers daily.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Provided ongoing guest service.

• Documented client progress in confidential files.
• Offered and documented treatment consent forms in patient health records.
• Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
• Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
• Encouraged patients to discuss experiences in group and individual settings.
• Ran individual therapy and family therapy sessions for children ages 5 to 18.
• Observed and monitored client behavior and responses to treatment.
• Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.

• Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
• Kept check-in area clean and neat at all times.
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Patrolled and monitored premises in company vehicle, on bicycle and by foot.
• Investigated complaints and documented findings.
• Completed hourly patrols of facility, grounds and perimeter.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
• Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
• Responded quickly to emergency situations to assess and deflect issues.
• Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.