Brian Nylund
Neenah,USA
Summary
Accomplished supervisor dedicated to exceeding customer expectations and driving company success through effective team leadership. Proven ability to cultivate strong employee relationships while guiding high-performing teams toward ambitious goals. Exceptional expertise in cost-reduction strategies and optimizing production processes ensures operational efficiency and profitability. Committed to fostering a positive work environment that inspires collaboration and innovation.
Overview
19
19
years of professional experience
Work History
Senior Sales Associate
AT&T Mobility
Green Bay, WI
08.2024 - Current
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Contributed towards strategic planning initiatives aimed at driving continuous improvement within the sales department's operations.
- Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
- Boosted sales revenue by developing and maintaining strong relationships with clients.
Direct Sales Rep/Supervisor
TDS Telecommunications
Appleton, WI
01.2022 - 05.2024
- Solicit residential customers through door-to-door solicitation and explain products and services available to meet the customers' needs.
- Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.
- Provided comprehensive product training to new hires, contributing to their rapid integration into the sales team.
- Met customers in homes and businesses to discuss and demonstrate products.
- Increased market share with effective prospecting and lead generation tactics.
- Leveraged comprehensive understanding of product/service portfolio to craft tailored solutions addressing unique client needs challenges.
Manager
ACC management Team
04.2021 - 01.2022
- Company Overview: Apartment rentals of 58 units.
- Apartment rentals of 58 units.
MDU- Sales Supervisor
Spectrum/Charter Communications
03.2017 - 04.2021
- Provide one-on-one coaching to enhance individual sales rep's performance.
- Translate approved sales priorities into sales plans and programs for the sales team.
- Responsible for ensuring monthly billing quota is achieved.
- Prepare regular sales activities reporting for presentation to senior management.
- Ensure consistency and accuracy by all team members of sales databases that are necessary to report sales activity and customer information.
- Enforce all department and company policies and practices to ensure sales process integrity.
- Coordinate work flows between supporting teams and departments.
- Work in conjunction with business services support personnel, including sales support and marketing personnel.
- Conduct weekly team meetings to review sales team performance to defined goals.
- Attend all sales meetings and training sessions as required by management.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Boosted sales by implementing effective training programs for new and existing employees.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
- Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
- Fostered collaborative team environment, encouraging open communication and sharing of best practices among sales representatives.
- Monitored daily sales performance and provided feedback to each team member.
- Coordinated with other departments to provide smooth execution of sales initiatives.
Territory Manager
Hydroclean Equipment
03.2015 - 03.2017
- Plan, direct, and manage my personal activities to meet the companies' standards and expectations.
- Utilize my time management skills and make a number of B2B contacts to meet and exceed the companies' goals.
- Market products and services to commercial/industrial end-users.
- Increase the new customer base while generating recurring business by effectively managing and servicing current customers.
- Prepare and present quotes on a various number of commercial pressure washers.
- Full consultation on the proper methods to operating and servicing their equipment, to cut costs on repairs.
- Ensure a speedy pickup and return of the customers product, to reduce any loss of productivity.
Direct Sales Supervisor
TIME WARNER CABLE
05.2006 - 03.2015
- Plan, direct and manage day-to-day sales activities of sales representatives; clearly define sales goals and objectives and motivate reps to achieve and/or exceed quotas.
- Provide B2B consultation to assist businesses in increasing productivity and reducing costs by finding the right solutions for each business needs.
- Oversee team personnel activities concerning hiring, training/development and sales performance evaluation.
- Provide one-on-one coaching to enhance individual sales rep's performance.
- Translate approved sales priorities into sales plans and programs for the sales team.
- Responsible for ensuring monthly billing quota is achieved.
- Prepare regular sales activities reporting for presentation to senior management.
- Ensure consistency and accuracy by all team members of sales databases that are necessary to report sales activity and customer information.
- Enforce all department and company policies and practices to ensure sales process integrity.
- Coordinate work flows between supporting teams and departments.
- Work in conjunction with business services support personnel, including sales support and marketing personnel.
- Conduct weekly team meetings to review sales team performance to defined goals.
- Attend all sales meetings and training sessions as required by management.
Education
Associate of Arts - Business Management
Hibbing Community College
Hibbing, MNSkills
- Collaborative team development
- Team leadership
- Sales coaching
- Team management
- Client relationship management
- Strategic business development
- Retail operations management
- Revenue growth strategies
- Workforce development
- Telecommunications sales expertise
- Strong verbal communication
- Intrinsic motivation
- Strategic goal setting
- Engaged listening skills
- In-depth product knowledge
- Experience with CRM systems
- Effective cold calling
Timeline
Senior Sales Associate
AT&T Mobility
08.2024 - Current
Direct Sales Rep/Supervisor
TDS Telecommunications
01.2022 - 05.2024
Manager
ACC management Team
04.2021 - 01.2022
MDU- Sales Supervisor
Spectrum/Charter Communications
03.2017 - 04.2021
Territory Manager
Hydroclean Equipment
03.2015 - 03.2017
Direct Sales Supervisor
TIME WARNER CABLE
05.2006 - 03.2015
Associate of Arts - Business Management
Hibbing Community College