Brian ODonnell
PARKER,United States
Overview
23
23
years of professional experience
Work History
Automotive Service Advisor
Auto Nation Buick GMC
Lone Tree, CO
01.2024 - Current
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
Service Advisor
Toy Auto Masters
08.2023 - 12.2023
- My duties included answering the phone, making phone estimates, and scheduling appointments
- Checking in customer's cars and creating repair orders
- Dispatching repair orders to technicians
- Reviewing results of diagnostics and vehicle inspections
- Creating estimates for them including sourcing parts and maintaining expected gross profit
- Selling job to customers, setting expectation of go times, and managing job including ordering parts and managing any sublet work.
Service Manager
United Access
03.2019 - 08.2023
- This is a very small dealership we sell new and used wheelchair-accessible minivans
- We also sell and service all types of mobility equipment for the disabled community
- I am the service advisor, I schedule, and sell repairs at expected GP levels, and project manager for repair and equipment installation
- Most customers are wheelchair bound quality is of the utmost importance, I oversee quality control
- I also oversee tech productivity
- I process and manage all warranty claims for all the manufacturers we represent
- I am also in charge of the reconditioning of all our used vehicles
- Appraisals, managing and scheduling in-house repairs, coordinating all sublet work, and doing this within 30 days of us purchasing vehicles
- I am in charge of the parts department
- I order all parts for repairs and installation work
- Creating, and posting purchase orders
- I am responsible for inventory control
- I also do all of the shipping and receiving.
Service Manager
Aspen Auto Clinic
03.2018 - 02.2019
- I was hired as a service advisor, with in 3 months I was promoted to general manager
- I managed Techs, productivity, and quality control
- I managed the service advisors and their duties
- Making sure they maintained expected GP margins, going over vehicle inspection completely and being the customer's advocate
- I also managed the parts inventory.
Owner Operator
OEM Saab Repair
05.2001 - 02.2018
- For the most part I was a one guy operation
- I performed every duty to run the business for 17 years.
Education
Metro States college
01.1987
no in Business -
CS Mott Community college
05.1982
no in General studies -
Grand Blanc High school
11.1975
Skills
- Customer service
- Vast experience in all areas of auto repairs
- Problem solving
- Project managing
- Customer Relations
- Customer Satisfaction
- Building Relationships
- Complaint Handling
- Technical knowledge
- Repair Recommendations
Timeline
Automotive Service Advisor
Auto Nation Buick GMC
01.2024 - Current
Service Advisor
Toy Auto Masters
08.2023 - 12.2023
Service Manager
United Access
03.2019 - 08.2023
Service Manager
Aspen Auto Clinic
03.2018 - 02.2019
Owner Operator
OEM Saab Repair
05.2001 - 02.2018
Metro States college
no in Business -
CS Mott Community college
no in General studies -
Grand Blanc High school