Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brian Olivares

San Antonio,TX

Overview

2
2
years of professional experience

Work History

Hospitality and Front Desk Associate

House Of Alio
11.2024 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Performed basic daily bookkeeping tasks.
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.

Cashier

Pullman Market
05.2024 - 10.2024
  • Delivered high-quality customer service by answering questions, assisting with transactions, and resolving customer issues in a friendly, professional manner
  • Managed payment processing using POS systems, ensuring accuracy in cash, credit, and mobile transactions
  • Handled returns, exchanges, and complaints according to company policies, offering solutions and ensuring customer satisfaction
  • Balanced the cash drawer, reconciled register totals, and completed daily reports as part of opening and closing duties
  • Collaborated with team members to improve store operations and streamline customer service processes

Lead Cashier

Make Ready Market (BUJE, FAIRGOODS, & Casa Morgana)
11.2023 - 05.2024
  • Managed customer interactions at multiple businesses within the food hall, providing prompt service and addressing customer questions and concerns
  • Processed payments via cash, credit card, and checks, maintaining accuracy and resolving discrepancies as needed
  • Developed expertise in customer issue resolution, managing customer complaints and finding solutions to ensure a positive experience
  • Worked independently and as part of a team to meet customer needs, ensuring high satisfaction during peak hours
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Trainer Sales Associate

HOTWORX
02.2023 - 11.2023
  • Greeted customers, scheduled appointments, and aided in choosing membership plans
  • Resolved customer inquiries and concerns, using independent judgment to find the best solutions
  • Assisted customers with account setup, ensuring accurate data entry and ensuring smooth onboarding for new members
  • Promoted facility rules and regulations, ensuring safety and a positive experience for all members
  • Coordinated with team members and management to handle customer requests and feedback efficiently
  • Boosted sales performance by identifying and targeting high-potential leads.
  • Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.

Education

A.A.S - Information Technology Network Administrator

San Antonio College
San Antonio, TX
12.2026

Associate of Arts -

San Antonio College
San Antonio, TX
05-2019

Skills

  • Computer proficiency
  • Time Management & Multitasking
  • Technology Proficiency
  • TABC Certified
  • Food Safety Manager Certification
  • File organization
  • Clerical support

Languages

Spanish
Native or Bilingual

Timeline

Hospitality and Front Desk Associate

House Of Alio
11.2024 - Current

Cashier

Pullman Market
05.2024 - 10.2024

Lead Cashier

Make Ready Market (BUJE, FAIRGOODS, & Casa Morgana)
11.2023 - 05.2024

Trainer Sales Associate

HOTWORX
02.2023 - 11.2023

A.A.S - Information Technology Network Administrator

San Antonio College

Associate of Arts -

San Antonio College

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