Brian Olivo
Flushing,NY
Summary
Solving complex technical problems to ensure customer satisfaction. Skilled at multitasking and prioritizing tasks to meet deadlines and exceed expectations. Possesses strong communication skills with a proven ability to build rapport with colleagues and clients. Detail-oriented and organized, consistently delivering high-quality work. Committed to continuous learning and staying up-to-date with industry trends and advancements. Seeking a challenging administrative role to utilize skills and contribute to the organization's success.
Overview
5
5
years of professional experience
Work History
Residential Aide Supervisor
Housing Works
05.2024 - Current
- Monitors the safety and comfort of clients and staff during all shifts.
- Oversees the performance of a team of Residential Aides at the MOCJ Emergency Hotel.
- Provides guidance and support to staff to enhance their effectiveness.
- Develops and maintains a regular staff schedule to ensure adequate coverage at all times.
- Responds to emergencies and conflicts to uphold residential safety and security.
- Implements de-escalation techniques as necessary.
- Encourages clients to comply with the Housing Works Code of Conduct.
- Promotes participation in programs aimed at fostering a healthy and safe environment.
- Maintains accurate records of incidents and client interactions for accountability and improvement.
- Facilitates training for new Residential Aides on policies and procedures.
- Identifies areas for staff development and supports ongoing education.
- Improved staff efficiency through regular training sessions and performance evaluations.
Bilingual Administrative Assistant
DocGo
11.2022 - Current
- Managed office supply inventory by ordering necessary items.
- Assisted with scheduling appointments and maintaining calendars for multiple executives.
- Answered phones promptly, professionally, and courteously in both languages.
- Assist with scheduling travel and relocation arrangements for clients and patients.
- Assisted with Guests requests and answered questions to improve satisfaction.
- Assisted with Guests sending them to different locations.
- Assisted coworkers and staff members with special tasks on daily basis.
- Ensured accuracy of financial records by assisting with invoicing duties and reconciling discrepancies as they occurred within the accounts payable/receivable process.
- Boosted client satisfaction by providing timely and accurate bilingual support for customer inquiries.
- Managed calendar scheduling for executives, preventing double-booking and optimizing time usage.
- Provided comprehensive administrative support during company-wide audits while maintaining strict adherence to internal policies and procedures.
Supervisor of Operations
Irepair
02.2020 - 07.2022
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Coached junior employees on performance strategies and quality assurance standards.
- Created and maintained effective team environment through collaboration and communication.
- Resolved customer complaints in timely manner while maintaining high customer satisfaction ratings.
- Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
- Evaluated employee performance regularly through feedback sessions.
- Assisted in recruiting qualified professionals for various positions within company.
- Order inventories for all areas and operations to ensure Store is stocked with appropriate levels of product.
- Monitored employee productivity to provide constructive feedback and coaching.
- Provided ongoing training to address staff needs.
- Completed bi-weekly payroll for 876 employees.
Information Technology Assistant
Thomas Edison High School
08.2019 - 02.2021
- Provided technical support to users with hardware and software issues.
- Installed operating systems such as Windows 10, 8, 7, Vista, XP on laptops and desktops.
- Assisted in installation, configuration and troubleshooting of computer systems.
- Analyzed application logs to identify potential problems before occurring.
- Trained staff members on proper use of technology resources and best practices.
- Monitored system performance and conducted regular backups as needed.
- Created user accounts, maintained security access levels, reset passwords.
- Maintained inventory records of all IT equipment and supplies.
- Developed system documentation for new applications and procedures.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Used remote login tools to assist clients with technical and product questions.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Supported customers with online billing, access and account issues.
- Generated reports to track performance and analyze trends.
- Monitored system performance to identify potential issues.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
Associate Degree in Computer Engineering - Computer Engineering Technology
Queensborough Community College
01.2026
High School Diploma -
Thomas Edison High School TECH
06.2022
Skills
- Staff Supervision
- Engineering
- Human Resources
- Team Training
- HR Knowledge
- Project Planning
- Employee Development
- Technology
- Data Entry
- Data Management
- Customer Service
- Bilingual
- Scheduling
- Administrative Support
- Recruiting
- Salesforce
- DHS-CARES
- Microsoft Outlook, Word, and Excel
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Residential Aide Supervisor
Housing Works
05.2024 - Current
Bilingual Administrative Assistant
DocGo
11.2022 - Current
Supervisor of Operations
Irepair
02.2020 - 07.2022
Information Technology Assistant
Thomas Edison High School
08.2019 - 02.2021
High School Diploma -
Thomas Edison High School TECH
Associate Degree in Computer Engineering - Computer Engineering Technology
Queensborough Community College
Similar Profiles
Christina EdwardsChristina Edwards
Group Facilitator at Housing WorksGroup Facilitator at Housing Works
RHONA EDWARDSRHONA EDWARDS
Client Care Coordinator at Housing WorksClient Care Coordinator at Housing Works
Lorenzo MooreLorenzo Moore
Intake Specialist at Housing WorksIntake Specialist at Housing Works
R. (Shade) RiveraR. (Shade) Rivera
Reentry Specialist/Vocational Counselor at Housing WorksReentry Specialist/Vocational Counselor at Housing Works
Franklin VillatoroFranklin Villatoro
Tent Installer at Atwell Brothers Tent RentalsTent Installer at Atwell Brothers Tent Rentals