Brian Omana
New York,NY
Summary
Accomplished Patient Care Coordinator and Emergency Medical Technician, renowned for enhancing patient care and satisfaction at St.John's Episcopal Hospital through expert HIPAA compliance and critical thinking. Demonstrated success in streamlining patient-provider communication and improving patient improving outcomes. Proficient in Microsoft Office, with a commitment to continuous skill development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
St.John's Episcopal Hospital
11.2022 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Coordinate,schedule and execute a National Accredited program for 2 1/2 years, working with patients ,doctors, and healthcare providers.
Emergency Medical Technician
Northshore Ambulance
12.2017 - 02.2018
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
Education
Bachelor of Science - Criminology
John Jay College of Criminal Justice
New York, NY03-2024
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Customer service
- Patient relations
- Scheduling
- Patient records management
- Patient documentation
- Follow-up care
- Documentation
- Filing and recordkeeping
- Proficient in Microsoft Office
Certification
- Advanced Cardiac Life Support Certificate (ACLS) - American Heart Association.
- Certified Patient Representative (CPR) - The National Association of Healthcare Access Management (NAHAM).
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
St.John's Episcopal Hospital
11.2022 - Current
Emergency Medical Technician
Northshore Ambulance
12.2017 - 02.2018
Bachelor of Science - Criminology
John Jay College of Criminal Justice
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