Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Ostler

LAYTON,UT

Summary

Dynamic sales professional with a proven track record at AutoZone, excelling in customer service and team leadership. Skilled in problem-solving and cash handling, I fostered a collaborative environment that motivated teams to exceed sales goals. Recognized for enhancing store performance and maintaining high customer satisfaction through effective communication and training.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Overview

6
6
years of professional experience

Work History

Sales Associate

Spencer's Gifts
10.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Floor Manager

AutoZone
11.2021 - 07.2023
  • Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
  • Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
  • Demonstrated product and answered questions for prospective customers.
  • Trained and supported sales force with closing deals.
  • Oversaw tasks, personnel, and clients achieving significant sales figures.
  • Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.

Shift Leader

HB Boy's
03.2021 - 06.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.

Shift Leader Manager

Hungry Howie's
11.2019 - 01.2021
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
  • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Education

GED - General Studies

GED Testing Service
2020

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving
  • Multi-tasking strength
  • Goal oriented
  • Complex Problem-solving
  • Policy and procedure adherence
  • Client account management
  • Feedback implementation
  • Calm demeanor

Timeline

Sales Associate

Spencer's Gifts
10.2024 - Current

Sales Floor Manager

AutoZone
11.2021 - 07.2023

Shift Leader

HB Boy's
03.2021 - 06.2022

Shift Leader Manager

Hungry Howie's
11.2019 - 01.2021

GED - General Studies

GED Testing Service

Similar Profiles

CREATE PROFILE