Brian Otero
Alamogordo,NM
Summary
Adept at identifying optimal curricula, developing lesson plans and aligning instruction with current learning goals. Good planner, problem-solver and analytical leader with strong attention to detail and sound judgment focused on continuous improvement. Decisive, practical and strategic in leading operations and teams.
Overview
15
15
years of professional experience
Work History
Unit Program Coordinator
US Air Force- Dept. Of Defense
2022.09 - Current
- As a LeaveWeb Administrator, I am responsible for authorizing and rejecting leave, as well as doing monthly audits to ensure that members are compliant with regards to taking their leave.
- As the Drug Demand Reduction Officer (DDRO), I coordinate with Test Group supervision to ensure employees are informed and instructed in the proper procedures related to providing a drug test specimen within the allotted timeframe.
- As a Government Purchase (GPC) holder, I purchase items for the Test Group, including supplies, training, and services. I need to fill out the form to make the purchase (GPC Abstract) and the form for authorized government sellers (Form 889). I all so keep a GPC log to keep track of my monthly budget.
- As the Government Travel Card (GTC) Manager, I review and/or approve applications for GTCs, audit delinquent accounts, adjust credit limits (as needed), and close out accounts for employees that are separating from the federal service.
- As the Unit Program Coordinator, I track all inbound/outbound employees (civilian & military), and set them up with in-processing appointments, to include in-processing, medical, and newcomer briefing appointments as needed. For the military members, I ensure incoming members are properly in-processed in the Military Personnel Data System (MilPDS) and out-processed in Virtual Military Personnel Flight (VMPF).
Receiver/Stoker
Lowe's
2022.06 - 2022.09
- I kept work areas clean, safe and organized.
- I loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- I restocked products and rotated items according to standard procedures.
- I placed, tagged and secured merchandise in diverse designated areas.
- I conducted counts and audits of inventories to identify and resolve discrepancies in records.
- I organized storage areas to optimize materials movements and minimize labor hours.
- I compared shipping orders and invoices against contents received to verify accuracy.
- I communicated with vendor representatives to resolve damaged shipments and item shortages.
- I boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- I double-checked cargo inventories and documentation for accuracy.
- I unloaded pallets and deliveries and organized products in warehouse.
- I regularly reviewed invoices and double-checked orders.
- I coordinated warehouse organization scheme and product placements.
- I worked with inventory managers and unloaders to plan deliveries.
Ammunition Specialist
US Army
2020.06 - 2022.05
- I trained personnel on safe ammunition handling to prevent injuries and accidents.
- I accurately completed all paperwork and documentation related to receiving and transfer of ammunition.
- I supervised personnel and offered extensive mentoring and training assistance.
- I handled inspection, inventory and issuance of ammunition to teams of soldiers.
- I drove and operated heavy and light wheeled trucks and tracked vehicles
- I efficiently oriented and fired weaponry to smoothly eliminate enemy positions, vessels and personnel.
- I enhanced inventory accuracy for ammunition stockpile by utilizing modern tracking systems and software solutions.
- I carried out day-day-day duties accurately and efficiently.
- I performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Reconnaissance Cavalry Scout
US Army
2018.01 - 2020.05
- I educated newer members on platoon inner workings, answered questions and provided advice on daily duties.
- I prepared mission equipment for deployment and secured vehicles prior to transport.
- I supervised security of $4 million worth of highly sensitive equipment.
- I utilized GPS navigation systems for precise location tracking, ensuring timely arrival at designated waypoints.
- I developed, resourced and executed squad's various strength and training strategies to improve mission readiness in tactical fields.
- I operated wheeled and tracked vehicles and communications equipment.
- I verified inventory computations by comparing to physical counts of stock and investigated and adjusted discrepancies and errors.
- I engaged enemy forces with anti-armor weapons in field while tracking enemy movements.
- I communicated updates on task completion to supervisors, maintaining smooth operations.
- I directed platoon tactical movements, platoon security operations and platoon route and zone reconnaissance.
- I inspected and performed regular maintenance on company communication equipment.
- I installed, operated and maintained field communications equipment.
Wireless Sales Manager
Wireless Advocates/ Car Toys
2017.02 - 2017.12
- I upsold customers by recommending accessories and promotions to increase revenue.
- I Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- I tracked and recorded department inventory of products.
- I guided customers to quickly locate merchandise in showroom.
- I assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- I activated both contract and pre-paid wireless phones for 5 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- I replenished, faced and organized merchandise on shelving.
- I accepted and processed payments and purchases for new equipment using POS system.
- I operated product tools, equipment, and point of sale terminals.
- I oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
- I collaborated with upper management to implement continuous improvements and exceed team goals.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Implemented systems and procedures to increase sales.
- Built relationships with customers and community to establish long-term business growth.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
Store Assistant
AAFES
2011.02 - 2017.01
- Supported loss prevention goals by monitoring shopper behavior.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Helped customers find merchandise and assisted with sizing and accessories.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Remained calm and composed in tense situations involving angry or upset customers.
- Addressed customer issues immediately to guarantee swift resolution.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Assisted with purchases by removing tags and placing purchased merchandise in bags.
- Informed customers of current store promotions to encourage additional sales purchases.
- Greeted customers entering store and offered assistance with requirements.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Tracked down hard-to-find merchandise at diverse locations.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Restaurant Manager
AAFES
2009.06 - 2010.01
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
Education
High School Diploma -
Alamogordo High School
Alamogordo, NM05.2003
Skills
- Verbal and written communication
- Mentoring and supervisor
- Faculty Management
- Attention to Detail
- Safety Procedures & protocols
- Precision measuring
- Hazardous chemicals
- Business process improvement
- Flexible & Adaptable to changing priorities
- Experienced with Microsoft Office Suite
- Self-motivated professional
- Planning and Coordination
- Good telephone etiquette
- Training and deployment assistance
- Planning and training activities
- Computer hardware & software experience
- Customer assistance
- Cashier knowledge and experience
- Logistical knowledge of various products & equipment
- Stock Control, Quality assurance, and Distribution
Accomplishments
AAFES Excellent Award, for increasing profit by 60% as a forman for Anthony's pizza.
Army Service Military Ribbon,
Global War on Terrorism Service Military Ribbon,
National Defense Service Military Ribbon,
Army Good Conduct Military Ribbon,
Afghanistan Campaign Military Ribbon,
United Nations Military Ribbon,
2 Army Achievement Military Ribbon with C Device, for a combat deployment.
NCO Professional Development Military Ribbon.
References
Jason Schultz, Business Manager
Cell: (575) 446-9425
Patric Chelf, Corrections Officer
Cell: (931) 216-6334
Timeline
Unit Program Coordinator
US Air Force- Dept. Of Defense
2022.09 - Current
Receiver/Stoker
Lowe's
2022.06 - 2022.09
Ammunition Specialist
US Army
2020.06 - 2022.05
Reconnaissance Cavalry Scout
US Army
2018.01 - 2020.05
Wireless Sales Manager
Wireless Advocates/ Car Toys
2017.02 - 2017.12
Store Assistant
AAFES
2011.02 - 2017.01
Restaurant Manager
AAFES
2009.06 - 2010.01
High School Diploma -
Alamogordo High School
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