Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Brian Ouellette

HOLLY SPRINGS,NC

Summary

Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approaches. Recognized as a driven, dedicated, and hard-working leader with a history of streamlining operations and increasing productivity.

Overview

27
27
years of professional experience

Work History

GM of Hauling

Wall Recycling
Raleigh, NC
03.2024 - Current
  • Developed and implemented strategies to improve operational efficiency, customer satisfaction, and profitability.
  • Managed staff recruitment and training, ensuring all employees were informed of company policies and procedures.
  • Cultivated relationships with vendors to negotiate favorable terms for the purchase of materials and services.

Operations Supervisor

Republic Services
Durham , NC
06.2011 - 02.2024
  • Trained, mentored and motivated employees to maximize team productivity.
  • Disseminated safety information and monitored employee compliance with regulatory and organizational policies.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Implemented process innovations to improve overall performance and reduce labor costs.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Recruited, interviewed and hired talented professionals who each brought wealth of experience and exemplary skills to team.
  • Supervised team of 15-52 drivers and office staff, promoting positive work environment through effective communication, active engagement and hands-on assistance.

Driver

Republic Services
Durham , NC
03.2010 - 06.2011
  • Documented daily mileage, gas and other data.
  • Planned and executed efficient routes to optimize time and fuel costs.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.

Lead Driver

Waste Industries
Raleigh, NC
07.1998 - 01.2005
  • Collaborated closely with senior managers to continuously improve route efficiency and implement best practices.
  • Completed pre- and post-trip inspections of assigned equipment and vehicles.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.

Education

High School Diploma -

Geneva High School
Geneva, Il
06.1991

Some College (No Degree) - General Studies

Waubonsee Community College
Sugar Grove, IL

Skills

  • Team Building
  • Relationship Building
  • Workflow Optimization
  • Recruitment and Hiring
  • Customer Service
  • Staff Development and Training
  • Customer relations
  • Operations management

Hobbies

Golf , spending time with the family and detailing cars.

Timeline

GM of Hauling

Wall Recycling
03.2024 - Current

Operations Supervisor

Republic Services
06.2011 - 02.2024

Driver

Republic Services
03.2010 - 06.2011

Lead Driver

Waste Industries
07.1998 - 01.2005

High School Diploma -

Geneva High School

Some College (No Degree) - General Studies

Waubonsee Community College

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Brian Ouellette