BRIAN PARK
Fullerton,USA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Regional Restaurant Manager
Yoshiharu Global Co.
Buena Park, USA
11.2022 - Current
- Managed three of the most profitable and busiest restaurant locations among the companies ten branches
- Coordinated all FOH and BOH restaurant operations
- Carefully interviewed, selected, trained, and supervised staff
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Led and directed team members on effective methods, operations, and procedures
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Effectively managed payroll and timekeeping, and paperwork for employees
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
- Developed, implemented, and managed business plans to promote profitable food and beverage sales
- Tracked daily sales transactions and invoices for accurate and updated financial reporting
Restaurant General Manager
Dosirak Company
Irvine, USA
12.2020 - 11.2022
- Carefully interviewed, selected, trained, and supervised staff
- Coordinated with the catering staff to deliver food services for special events and functions.
- Correctly calculated inventory and ordered appropriate supplies
- Purchased adequate quantities of food, beverages, equipment, and supplies
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Motivated staff to perform at peak efficiency and quality
- Managed new store locations including hiring, training and setting up the business
- Oversaw daily operations of the business including staffing issues, scheduling, sales targets, budgeting.
- Developed service and sales strategies to improve retention and revenue.
Store Manager
American Deli
Valdosta, USA
10.2018 - 11.2020
- Supervised all areas of restaurant to keep it clean and well-maintained
- Immediately resolved issues with patrons by employing careful listening and communication skills
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations
- Managed team of restaurant staff, maintaining exceptional customer service and quality standards
- Worked closely with restaurant owner to develop and implement marketing initiatives
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
Administrative Nursing Assistant
St. Mary Hospital
Seoul, South Korea
07.2017 - 12.2017
- Assisted in patients day to day care
- Managed and motivated nursing and administrative staff
- Solved various staffing or patient issues as well as maintained a positive, safe and healthy environment
Sales and Marketing Intern
Taco Bell
Seoul, South Korea
05.2015 - 12.2015
- Collaborated closely with sales team to manage leads and help with new product launches
- Assisted in creating written, video and image content for marketing channels
- Conducted market research to identify customer preferences
- Prepared and assisted in coordinating special restaurant events and promotions
- Tracked, measured and reported on trends for sales team analysis and decision making
Education
Bachelor of Science - Business Administration And Marketing
Valdosta State University
Valdosta, GA09.2020
Skills
- Full Service Restaurant Background
- Labor and Food Cost Control
- Restaurant Promotion Management
- Employee Schedule & Shift Management
- Inventory Control Organization and Prioritization
- Operations and Procedural Knowledge
- Food Preparation and Safety
- Restaurant operations management
- Performance monitoring
- Budgeting and forecasting
- Business strategy development
- Multi-unit operations management
Certification
ServSafe Certified, 2023 - 2028
Languages
English
Native/ Bilingual
Korean
Native/ Bilingual
Timeline
Regional Restaurant Manager
Yoshiharu Global Co.
11.2022 - Current
Restaurant General Manager
Dosirak Company
12.2020 - 11.2022
Store Manager
American Deli
10.2018 - 11.2020
Administrative Nursing Assistant
St. Mary Hospital
07.2017 - 12.2017
Sales and Marketing Intern
Taco Bell
05.2015 - 12.2015
Bachelor of Science - Business Administration And Marketing
Valdosta State University
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