Brian Parker
Little Elm,TX
Summary
I am a self-motivated and courteous retail sales professional with a strong background in smart customer service, merchandise display, and operations control. My excellent leadership and communication skills have continuously driven my success in managing "Big Boxes" with annual sales of $60 Million or more.
Overview
5
5
years of professional experience
Work History
ExperienceAssistant Store Manage
LOWE'S HOME IMPROVEMENT
02.2021 - Current
- Recruited and hired individuals demonstrating passion, dedication, and added value to the team
- Coached and developed store associates through formal and informal interactions
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability
- Assisted in overall day-to-day operations of the store, including continuous development of effective store associates to achieve desired sales and results
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels
- Achieved or exceeded business plans on a consistent basis by engaging employees in critical processes.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Operations Manager
LOWE'S HOME IMPROVEMENT
05.2020 - 09.2021
- Assessed purchasing needs and reviewed in-store sales and inventory levels
- Determined direction for seasonal merchandise by researching and analyzing trends
- Increased sales by 75% through targeted merchandising plans and stocking of desirable inventory
- Monitored weekly, monthly, and quarterly achievement goals
- Reviewed supply levels and aging inventory to forecast purchasing needs
- Sourced well-qualified candidates to help produce over $61 Million in annual sales.
- Supervised operations team to support operational excellence and excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Developed and maintained relationships with external vendors and suppliers
- Analyzed and reported on key performance metrics to senior management
- Increased profit by streamlining operations
- Trained new employees on proper protocols and customer service standards
- Reduced operational risks while organizing data to forecast performance trends
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
Sales Manager
LOWE'S HOME IMPROVEMENT
08.2018 - 04.2020
- Developed and implemented new sales strategy: update product lines
- Partnered with marketing team to align sales strategy with brand messaging across communication channels
- Oversaw management and implementation of new revenue strategies, sales initiatives, and customer engagement tactics to increase market share
- Reduced process gaps by hiring, supervising, and coaching employees on sales strategies and protocols, optimizing performance, growth, and profitability
- Achieved company growth by 20% for several consecutive years through market expansion and sales
- Implemented CRM strategy to automate leads management
- Boosted team morale and overall sales volume of 55 million annually by creating employee incentive sales contests.
Education
High School Diploma -
Sylvan High School
Sherwood, Ar05.1997
Skills
- Merchandising - Supervision and training - Sales strategies - Customer retention Performance
- Improvements - Recruiting and hiring - Employee development
- Profit and loss accountability - Operations Manager - Sales Manager - Specialty Manager Business
- Development - Customer Service - Issue resolution
- Loss Prevention Procedures
- Documentation
- Retail Merchandise Quality Standards
- Employee Motivation
- Staff Training
- Goals and Performance
- Budgeting and Cost Control
- Root Cause Analysis
- Shrink Minimization
- Mentoring
- Positive and Friendly
- P&L Administration
Timeline
ExperienceAssistant Store Manage
LOWE'S HOME IMPROVEMENT
02.2021 - Current
Operations Manager
LOWE'S HOME IMPROVEMENT
05.2020 - 09.2021
Sales Manager
LOWE'S HOME IMPROVEMENT
08.2018 - 04.2020
High School Diploma -
Sylvan High School
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